Evelyn Diaz
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Receptionist
Abogada Kim Bruno
Houston
06.2025 - Current
- Company Overview: High volume phone calls and high volume traffic is expected.
- Greet clients and visitors warmly, providing a positive first impression of the organization.
- Answer phone calls with excellent phone etiquette, directing inquiries to the appropriate personnel.
- Manage scheduling and calendar management for appointments and meetings.
- Perform clerical duties including filing, data entry, and maintaining organized records.
- Assist with proofreading documents to ensure accuracy and professionalism.
- Support for our pipe-line of leads and processes.
- Opening up the office and maintaining the office space.
- High volume phone calls and high volume traffic is expected.
- Greeted and assisted customers in a friendly and professional manner.
- Managed incoming calls and directed them to appropriate departments.
Bank Teller II
Woodforest National Bank
Houston
09.2024 - 06.2025
- Financial analysis Researching economic accounts and market trends.
- Financial statement analysis, Risk assessment, and Quantitative analysis.
- Communication financial analysis customer service & communication.
- Credit analysis Cash management.
- Critical Thinking Open New relationships with customer.
- Open Certified of Deposit Loan application.
- Print Debit Cards.
Store Manager
Tittle Max
Houston
08.2023 - 09.2024
- Developed and maintained relationships with customers, financial planners, individual borrowers, and builders.
- Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements and financial statements process.
- Analyzed potential loan markets to develop prospects for new loans.
- Cash management.
- Repo System.
Personal Shopper Assistant
H-E-B
Houston
07.2020 - 01.2022
- Delivered superior customer service, answered questions and resolved customer complaints.
- Communicated with vendors daily to check the status of orders and place new ones.
- Answered customers' questions about products, prices, and availability.
- Accomplished multiple tasks in a fast-paced environment.
- Improved sales process by delivering feedback to management
- Organized shopping lists to enhance the efficiency of personal shopping experiences.
- Team work.
Retail Management
Garage
Houston
07.2019 - 07.2020
- Communicate with Salesperson.
- Welcomed customers, answered their questions, helped them locate items, and provided advice or recommendations.
- Operated scanners, scales, cash registers, and other electronics.
- Balanced the cash register and generated reports for credit and debit sales.
- Accepted payments, ensuring all prices and quantities were accurate.
- Processed refunds, exchanges and resolved complaints.
- Responsible for bagging or wrapping purchases to ensure safe transport.
- Followed all store procedures regarding coupons, gift cards, or the purchase of specific items.
- Maintained a clean workspace.
- Managed and Produced all documents and information of Garage Store.
- Keep up with % of store sale during the day.
Education
High School Diploma -
J. Frank Dobie High School
Skills
- Communication written & verbal
- Bilingual (native language English & Spanish)
- Electronic correspondence
- Handling phone calls & email inquiries
- Files organization
- Collection and documentation
- Computer: MS Word, Excel, Outlook
- Updating computer records using database
- Team Supervision
- Supervision Training
- Team Work
- Cash Handling
- Closing policy
- Phone etiquette
- Calendar management
- Customer service
- Appointment scheduling
- Reception desk management
- Positive and professional
- Customer/Client relations
Timeline
Receptionist
Abogada Kim Bruno
06.2025 - Current
Bank Teller II
Woodforest National Bank
09.2024 - 06.2025
Store Manager
Tittle Max
08.2023 - 09.2024
Personal Shopper Assistant
H-E-B
07.2020 - 01.2022
Retail Management
Garage
07.2019 - 07.2020
High School Diploma -
J. Frank Dobie High School