Evelyn Elguero
El Paso,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
2
2
years of professional experience
Work History
Cashier
JCPenney
El Paso, TX
02.2024 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
Shift Leader
Smoothie King
El Paso, Texas
07.2022 - 01.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Adhered to all health code regulations while preparing food items for customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels and ordered supplies as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Checked orders for quality and completeness.
Education
High School Diploma -
Pebble Hills High School
El Paso, TX06-2023
Skills
- Cash Register Operation
- Payment Processing
- POS Systems
- Returns processing
- Customer Assistance
- Customer Service
- Product Recommendations
- Cash Handling
- Drawer balancing
- Organizational abilities
- Product Knowledge
- Merchandise Restocking
- POS system operations
- Money Handling
- Customer service excellence
- Written and verbal communication
- Cash Drawer Balancing
- Inventory Control
- Daily Reporting
- Cleaning and sanitizing
- Credit and cash transactions
- Cash Management
- Time management skills
- Complex Problem-Solving
- Retail Merchandising
- Conflict Resolution
- Order Taking
- Ordering and stocking
Timeline
Cashier
JCPenney
02.2024 - Current
Shift Leader
Smoothie King
07.2022 - 01.2024
High School Diploma -
Pebble Hills High School