Evelyn Enriquez
Canyon Country,CA
Summary
Caring and compassionate individual experienced in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with developmental, emotional, or intellectual disabilities.
Overview
6
6
years of professional experience
Work History
Scenic Coordinator
Vision Scenery
06.2022 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Completed bi-weekly schedules for 25 employees.
Member Service Representative
California Credit Union
06.2019 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Sales Associate
Burlington
08.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Psychology
California State University -Northridge
Northridge, CA12.2024
Associate of Arts - Psychology
Los Angeles Mission College
Sylmar, CA06.2023
Skills
- Bilingual
- Relationship Building
- Verbal and Written Communication
- Upbeat and Positive Personality
- Multitasking and Prioritization
- 40 wpm
- De-escalation Techniques
- Microsoft Application Knowledge
- Critical Thinking
- Maintaining safe environment
- Time Management
Timeline
Scenic Coordinator
Vision Scenery
06.2022 - Current
Member Service Representative
California Credit Union
06.2019 - 06.2023
Sales Associate
Burlington
08.2018 - 06.2019
Bachelor of Arts - Psychology
California State University -Northridge
Associate of Arts - Psychology
Los Angeles Mission College
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