Evelyn Esquivel
Tampa
Summary
Dynamic Office Manager with a proven track record at Smile Venue Dental, enhancing operational efficiency by 25% through strategic process improvements. Bilingual and skilled in billing and insurance processing, I excel in team leadership and customer service, consistently achieving high patient satisfaction and retention rates while maintaining compliance with industry regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Smile Venue Dental
Tampa
10.2021 - Current
- Supervise and lead a team of staff, ensuring smooth daily operations for a high-volume, multi-provider dental practice serving 60+ patients weekly
- Streamlined scheduling, billing, and insurance verification processes, increasing office efficiency by 25% and reducing patient wait times
- Helped the office reach $1 million in collections within the second year of opening, consistently maintaining production and collection numbers at or above monthly goals
- Orchestrated internal logistics to streamline order processing, assigning tasks to team members and ensuring the timely fulfillment of 100% of outstanding orders
- Manage financial transactions, accounts receivable, and vendor relationships while maintaining accurate bookkeeping and compliance with audit standards
- Implemented new digital filing and communication systems, improving patient record accuracy and organization by 40%
- Coordinate payroll, supply ordering, and inventory management, maintaining budget controls and minimizing waste by 15%
- Serve as the primary point of contact for patient concerns, resolving issues promptly and maintaining a consistent 5-star service reputation
- Collaborate closely with dentists and hygienists to improve patient flow and ensure full compliance with HIPAA and OSHA regulations
- Trained and mentored new administrative employees, resulting in stronger team performance, 30% faster onboarding, and higher retention
- Prepare and analyze weekly reports for management on production, collections, and performance metrics to support strategic decision-making
Patient Care Coordinator
Bright Now Dental
Tampa
01.2021 - 10.2021
- Served as the first point of contact for patients, creating a welcoming and professional environment that consistently improved patient satisfaction and retention
- Managed a high-volume front desk, efficiently coordinating check-in/check-out processes, appointment scheduling, and patient flow for multiple providers
- Processed insurance claims and patient payments with 100% accuracy, ensuring proper coding and timely reimbursements
- Verified insurance eligibility and benefits, helping patients understand coverage options and treatment costs to enhance transparency and trust
- Maintained meticulous patient records and protected sensitive data in full compliance with HIPAA regulations
- Handled multi-line phone systems, emails, and in-person inquiries, prioritizing tasks in a fast-paced clinical setting while maintaining composure and professionalism
- Collaborated closely with dental assistants, hygienists, and office managers to ensure smooth communication and efficient daily operations
- Identified and implemented process improvements, including reorganizing patient scheduling templates to reduce appointment overlaps by 15%
- Supported marketing and patient outreach efforts by following up on leads and reactivation calls, helping increase appointment retention
- Developed strong problem-solving skills by resolving patient concerns and coordinating last-minute scheduling changes with empathy and efficiency
Education
Bachelor of Science - Finance, Real Estate
University of South Florida
Tampa, FL05.2026
Associate in Arts -
Hillsborough Community College
Tampa, FL12.2023
Skills
- Bilingual communication skills
- Office administration and management
- Customer service and support
- Scheduling and time management
- Billing and insurance processing
- Microsoft Office proficiency
- Team leadership
- Data visualization with Tableau
- Active listening
- Critical thinking
- Judgment and decision-making
- Active learning
- Complex problem-solving
- Social perceptiveness
- Process improvement
- Staff training
- Policy and procedure modification
- Event coordination
Certification
- 2-15 Health & Life
- BLS Certification
Timeline
Office Manager
Smile Venue Dental
10.2021 - Current
Patient Care Coordinator
Bright Now Dental
01.2021 - 10.2021
Bachelor of Science - Finance, Real Estate
University of South Florida
Associate in Arts -
Hillsborough Community College