Summary
Overview
Work History
Education
Skills
References
Timeline
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Evelyn Fernandez

Richmond,VA

Summary

Dynamic and dedicated professional with experience at Canterbury Rehabilitation Center, excelling in patient care and vital signs monitoring. Recognized for exceptional customer service and effective communication skills, I consistently ensured patient well-being and satisfaction. Proven ability to manage time efficiently while maintaining high standards of cleanliness and emotional support. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

8
8
years of professional experience

Work History

Waitress

El zócalo Mexican restaurant
Hanover, VA
01.2025 - 06.2025
  • Bussed tables as needed during peak hours.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Organized take-out orders efficiently according to customer requests.
  • Performed basic math calculations when computing bills for customers' meals.

Certified Nursing Assistant

Canterbury rehabbilatation center
Henrico, VA
06.2023 - 11.2024
  • Observed patients for any changes in their physical or mental condition.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Transported patients to treatment units, using wheelchair or stretcher.

PCT

Bon Secours
Midlot, VA
12.2017 - 03.2020
  • As a patient care technician I was in charge of all patient needs and record all the food intake and out put and any change of patient condition when needed . Part of my roll required me to be taking vital signs every 4 hours ,blood sugar levels twice my shift and record .
  • Observed patients for any changes in their physical or mental condition.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Draw blood when my supervisor requested it.
  • I would be asked to translate from English to Spanish for doctors when asked .
  • Over all , I was in charge of patient well being .
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

GED -

Hampton Roads Community Center
Virginia Beach, VA
08-2008

Skills

  • Vital signs monitoring
  • Patient documentation
  • Blood drawing
  • Patient care
  • Medical terminology
  • Electronic health records
  • Customer service
  • Order management
  • Basic math
  • Table bussing
  • Sanitation practices
  • Inventory management
  • Communication skills
  • Time management
  • Conflict resolution
  • Team collaboration
  • Emotional support
  • Attention to detail
  • Patient observation
  • Translation services
  • Workplace hygiene
  • Table setting knowledge
  • Order accuracy
  • Food station setup
  • Reliability and punctuality
  • Dining customer service
  • Complex Problem-solving
  • Menu design
  • Ordering procedures
  • Service prioritization
  • Food handling safety
  • Cleanliness
  • Order taking
  • Hospitality service expertise
  • Performance improvement
  • Bill computation
  • Reservation management
  • Stress management
  • Dining area maintenance
  • Decision-making
  • Food safety
  • Check payment processing
  • Table turnover
  • Regulatory compliance
  • Memory retention
  • Point of sale (POS) system operations
  • Food service etiquette
  • Menu recommendations
  • Cash handling
  • Complaint resolution
  • High volume dining
  • Food production

References

References available upon request.

Timeline

Waitress

El zócalo Mexican restaurant
01.2025 - 06.2025

Certified Nursing Assistant

Canterbury rehabbilatation center
06.2023 - 11.2024

PCT

Bon Secours
12.2017 - 03.2020

GED -

Hampton Roads Community Center
Evelyn Fernandez