Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Kennedy

Eagle Lake

Summary

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Waitress

Glory Days Grill
Winter Haven
07.2022 - Current
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Performed basic math calculations when computing bills for customers' meals.
  • Greeted customers and provided menus.
  • Prepared checks accurately and processed payments promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Assisted in seating guests at tables or booths.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Communicated daily specials to customers.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Presented food and beverages to guests at tables.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Medical Assistant

InnovaCare
Lakeland
07.2023 - 02.2024
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized patient charts before each day's clinic sessions began.
  • Collected samples from patients for laboratory testing purposes.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Analyzed collected specimens for quality assurance purposes prior to shipping out for further testing.
  • Maintained cleanliness of work area by disinfecting surfaces regularly.
  • Restocked supplies such as needles, gauze, tourniquets, and other necessary items for collection.
  • Verified patient information against donor records prior to collecting blood samples.
  • Drew blood from patients to collect samples using venipuncture and following aseptic techniques.

Medical Office Assistant

Bond Clinic
Winter Haven
09.2019 - 07.2023
  • Maintained a clean work environment by adhering to infection control protocols.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Collected payments from patients for services rendered.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Performed routine laboratory tests such as urinalysis and blood draws.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Managed medical records using an electronic health record system.
  • Prepared patient charts prior to each appointment.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Provided guidance to patients regarding their care plan or treatment options.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Interviewed patients to complete case histories and intake forms.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Processed samples accurately and efficiently.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Verified patient information prior to specimen collection.
  • Maintained a clean, safe, and organized work environment.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Collected specimens for drug screens, paternity tests and alcohol tests.

Receptionist

florida professional title
Bartow
07.2017 - 09.2019
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Monitored office supplies inventory and placed orders when necessary.
  • Assisted with special projects assigned by management when required.
  • Scheduled appointments for clients, customers, and other visitors.
  • Compiled data from various sources into organized reports for management review.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.

Education

High School Diploma -

Stepping Stone
Tampa
07-2016

Skills

  • Customer service
  • Order management
  • Cash handling
  • Time management
  • Effective communication
  • Active listening
  • Cleanliness
  • Order taking
  • Dining customer service
  • Greeting guests
  • Attention to detail
  • Beverage service
  • Problem solving
  • Hospitality and accommodation
  • Point of sale (POS) system operations
  • Basic math
  • Verbal and written communication
  • Patient registration
  • Specimen collection
  • Vital signs monitoring
  • Appointment scheduling
  • HIPAA compliance
  • Vital signs and examinations
  • Phlebotomy
  • Electrocardiography (EKG)
  • Medical terminology knowledge
  • EMR / EHR
  • Prescription refills
  • Patient scheduling
  • Laboratory specimen collection
  • Medical procedures
  • Appointment setting
  • Procedure assistance
  • Ear irrigation
  • Specimen labeling
  • Patient triage
  • Patient flow management
  • First aid
  • Wound care and irrigation
  • Professional bedside manner

Timeline

Medical Assistant

InnovaCare
07.2023 - 02.2024

Waitress

Glory Days Grill
07.2022 - Current

Medical Office Assistant

Bond Clinic
09.2019 - 07.2023

Receptionist

florida professional title
07.2017 - 09.2019

High School Diploma -

Stepping Stone

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