Evelyn Flohr
Round Rock
Summary
Dedicated administrative professional specializing in healthcare administration with a robust background in patient services. Expertly coordinates complex schedules, training sessions, and logistical support, significantly improving clinic efficiency. Bilingual in Spanish, committed to delivering high-quality patient care and service.
Overview
22
22
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT-CARDIOLOGY CLINIC
BAYLOR SCOTT & WHITE MEDICAL CENTER
Round Rock
01.2017 - Current
- Provides a wide range of advanced level administrative support services to a fast-paced Cardiology Department to include maintaining calendars and coordinating meetings for 20+ Clinic Providers.
- Implements clinic schedule changes/blocks and manages clinic template changes for established and incoming providers in EPIC.
- Maintains and manages provider Hospital Call, STEMI Call and Cath lab schedules and calendars.
- Coordinates and assigns monthly Cardiology rotation schedules for incoming medical Residents and Fellows.
- Coordinated weekly conferences and training, managing production and distribution of materials, logistics, and dissemination of meeting minutes.
- Facilitated travel reimbursements for providers in Concur for Continued Medical Education, training, and conferences.
- Accurately prepares a variety of routine communications, reports, forms and correspondence.
- Monitored supply levels, ordered supplies, and managed service and maintenance activities for minor equipment.
- Creates and diligently maintains a variety of confidential files in accordance with established policies and procedures.
PATIENT SERVICE SPECIALIST I & II-CARDIOLOGY CLINIC
BAYLOR SCOTT & WHITE MEDICAL CENTER
Round Rock
01.2012 - 01.2017
- Performed a range of expert-level intake and associated administrative services pertaining to patients in the clinic scheduling follow-up appointments; and ordering diagnostic tests as directed.
- Provided comprehensive patient support through check-in/check-out, appointment scheduling, answering phone inquiries, and clerical assistance, enhancing patient experience.
- Assisted patients with release of information and medical records duties as requested.
- Participated in process improvement initiatives, facilitating team meetings, tracking metrics, and maintaining huddle boards to promote efficient operations.
- Mentored and provided training to staff in processes, procedures and other resource access.
- Supported the supervisor by managing schedules and assigning tasks to employees during her absence.
- Monitored and coordinated facility and equipment maintenance, ensuring operational readiness, while managing office supply orders and distribution to support clinic functions.
- Assisted in the hiring process and served as a peer interviewer.
HOUSING MANAGEMENT ASSISTANT -GS/7
U.S. NATIONAL SUPPORT ELEMENT
Valencia
01.2007 - 01.2011
- Directed on-site housing referral programs, overseeing administration, tenant relations, and Temporary Housing Lodging Assistance entitlements to enhance service delivery.
- Managed housing functions, ensuring effective occupancy practices and utility coordination for U.S. NATO families in Valencia, Spain.
- Facilitated lease negotiations as translator, prepared contracts, and mediated discussions to ensure mutual understanding between parties.
ADMINISTRATIVE ASSISTANT -GS/4
U.S. NATIONAL SUPPORT ELEMENT
Valencia
01.2005 - 01.2007
- Received and referred phone calls and visitors; answering routine questions, such as those concerning standard office procedures.
- Prepared slides for command and indoctrination briefs. Prepared weekly plan of the week bulletin for all NATO families.
- Scheduled appointments, meetings, and daily commitments for the supervisor.
- Reviewed all incoming and outgoing correspondence.
- Requisitioned supplies, equipment, and services for the office.
Education
Practical Radiology Technician Certification - Medical Assistant Certification
THE BRYMAN SCHOOL
Phoenix, ARIZONAPsychology -
GLENDALE COMMUNITY COLLEGE
GLENDALE, ARIZONAPhlebotomy Certification -
GREAT PLAINS VOTECH
LAWTON, OKLAHOMAGeneral Studies -
CENTRAL TEXAS COLLEGE
KILLEEN, TEXASH.S. Diploma -
KILLEEN HIGH SCHOOL
KILLEEN, TEXASSkills
- Healthcare administration
- Patient service expertise
- HIPAA compliance
- Scheduling coordination
- Epic systems proficiency
- Microsoft Office suite
- Spanish bilingual communication
Personal Information
Title: Healthcare Administrative Assistant/ Medical Office Professional
Timeline
ADMINISTRATIVE ASSISTANT-CARDIOLOGY CLINIC
BAYLOR SCOTT & WHITE MEDICAL CENTER
01.2017 - Current
PATIENT SERVICE SPECIALIST I & II-CARDIOLOGY CLINIC
BAYLOR SCOTT & WHITE MEDICAL CENTER
01.2012 - 01.2017
HOUSING MANAGEMENT ASSISTANT -GS/7
U.S. NATIONAL SUPPORT ELEMENT
01.2007 - 01.2011
ADMINISTRATIVE ASSISTANT -GS/4
U.S. NATIONAL SUPPORT ELEMENT
01.2005 - 01.2007
Practical Radiology Technician Certification - Medical Assistant Certification
THE BRYMAN SCHOOL
Psychology -
GLENDALE COMMUNITY COLLEGE
Phlebotomy Certification -
GREAT PLAINS VOTECH
General Studies -
CENTRAL TEXAS COLLEGE
H.S. Diploma -
KILLEEN HIGH SCHOOL