Yendry De Jesus
Columbus
Summary
Healthcare Administration professional with a Master’s Degree in Healthcare Services Administration and experience supporting health insurance operations, medical office administration, and specialty medical practice management. Skilled in clinic operations, patient scheduling, insurance verification, provider support, medical documentation, and healthcare workflow coordination. Recognized for strong organizational abilities, attention to detail, customer service excellence, and the ability to manage multiple priorities in fast-paced healthcare environments.
Overview
9
9
years of professional experience
Work History
CLINIC ADMINISTRATOR / ADMINISTRATIVE COORDINATOR
Hospital Pavía
San Juan, Puerto Rico
01.2024 - 06.2026
- Coordinate daily operations for a specialty medical clinic serving patients under the care of two surgeons and a vascular sonographer.
- Manage physician calendars, patient scheduling, referrals, and clinic workflow.
- Coordinate vascular diagnostic studies and weekly Fine Needle Aspiration (FNA) biopsy clinics.
- Verify insurance eligibility, authorizations, and coverage requirements.
- Maintain medical records, patient documentation, and administrative reports.
- Serve as the primary liaison between patients, providers, specialists, and insurance carriers.
- Support efficient patient flow while ensuring a high standard of customer service.
- Resolve operational and scheduling issues to maintain clinic productivity.
PHARMACY SERVICES TECHNICIAN
Medical Card System (MCS)
San Juan, Puerto Rico
12.2019 - 01.2024
- Served as a primary point of contact between patients, pharmacies, and medical offices.
- Processed and coordinated requests for specialty, chemotherapy, oral, subcutaneous, and intravenous medications.
- Maintained accurate records within company systems for review and authorization processes.
- Provided customer support and status updates through telephone and email communications.
- Performed administrative and clerical duties supporting departmental operations.
ADMINISTRATIVE ASSISTANT
The San Jorge Hospital
San Juan, Puerto Rico
02.2017 - 12.2018
- Registered patients and maintained demographic information using electronic healthcare systems.
- Scheduled and confirmed appointments.
- Verified insurance eligibility and benefits.
- Managed vaccine inventory and cash reconciliation.
- Provided administrative and front-office support in a busy hospital environment.
Education
Master of Business Administration - Health Care Management
Universidad Ana G. Méndez (UAGM)
Puerto Rico06.2024
Bachelor's Degree - Public Relations
Universidad Del Sagrado Corazón
Puerto Rico06.2017
Skills
- Clinic Operations
- Healthcare Administration
- Medical Office Management
- Patient Scheduling
- Insurance Verification
- Medical Records Management
- Physician Support
- Customer Service
- Administrative Coordination
- Microsoft Office
- MedHOK (MHK)
- Pharmpix
- Evolution
- BrainHi
LANGUAGES
Spanish (Native)
English (Conversational)
Timeline
CLINIC ADMINISTRATOR / ADMINISTRATIVE COORDINATOR
Hospital Pavía
01.2024 - 06.2026
PHARMACY SERVICES TECHNICIAN
Medical Card System (MCS)
12.2019 - 01.2024
ADMINISTRATIVE ASSISTANT
The San Jorge Hospital
02.2017 - 12.2018
Master of Business Administration - Health Care Management
Universidad Ana G. Méndez (UAGM)
Bachelor's Degree - Public Relations
Universidad Del Sagrado Corazón