Evelyn Flores
Bay Shore,NY
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
17
17
years of professional experience
Work History
Patient Care Associate
St. Francis Hospital The Heart Center
100 Port Washington Boulevard Roslyn, NY 11576
03.2010 - Current
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with patient transfers and ambulation.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed rapport to create safe and trusting environment for care.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
- Provided adjunct care by administering enemas, douches, nonsterile dressings and heat treatments.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Restocked supply by discarding expired items and ordering new supplies.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Selected technical skills include phlebotomy, 12 lead EKGs, arrhythmia detection, vital signs, and glucose monitoring
Medical Assistant
Gastroenterology And Hepatology
26-19 Francis Lewis Blvd, Queens, NY 11358
01.2007 - 02.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assist doctor during colonoscopies, gastroscopies, sigmoidoscopies, polypectomies and IRC procedures, process biopsies specimens for laboratory analysis, clean and sterilize flexible fiberoptic scopes and instruments using cold and autoclaving methods.
- Perform breath test, nebulizer, remicade treatments, EKGS, venipuncture, Manual platelets, finger sticks, prepare and give vaccines, evaluate urine analysis, record vital signs, weight, height, BMI, implant PPD test into patient's forearm and record results, administer throat and stool cultures.
Education
No Degree - Medical Assistant
The New York School For Medical And Dental Assistants
Long Island City, NY06.2003
High School Diploma -
John Bowne High School
Flushing, NY01.2002
Skills
- Feeding Assistance
- Community Activities
- Patient Service
- Quality Program Protocols
- Patient Positioning Understanding
- Professional Bedside Manner
- Patient Care and Confidentiality
- Verbal and Written Communication
- Vital Signs Measurement
- Blood Glucose Monitoring
- Mobility Devices
- Oral Hygiene
- IV Discontinuation
- Infection Control Standards
- Admissions Support
- Foley Catheter Insertion and Removal
- Nursing Staff Support
- Simple Dressings
- Patient Transporting
- Equipment Preparation
- Medical Supply Monitoring
- Patient Feeding
- Direct Patient Care
- Vital Statistics Recording
- Clean Rooms Expertise
- Surgical Preparation Assistance
- Nursing
- Phlebotomy
- Documentation
- Patient Vital Taking
- Sharps Disposal
- Personal Care Support
- Equipment Disinfection
- Medical Equipment Operations
- Compassionate Client Care
- Knowledge of State Regulations
- Patient Admission
- Vitals Documentation
- Hospice and Palliative Care
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Associate
St. Francis Hospital The Heart Center
03.2010 - Current
Medical Assistant
Gastroenterology And Hepatology
01.2007 - 02.2010
No Degree - Medical Assistant
The New York School For Medical And Dental Assistants
High School Diploma -
John Bowne High School