Evelyn Flores
Caguas
Summary
Accomplished Customer Service and Sales Associate Manager at Carelon Global Solutions, I enhanced team performance by 45% through innovative sales strategies and strong leadership. Skilled in sales management and fostering customer relationships, I drove revenue growth and client satisfaction, leveraging performance metrics for strategic decision-making.
Overview
25
25
years of professional experience
Work History
Customer Service and Sales Associate Manager
Carelon Global Solutions
07.2023 - 02.2025
- Enhanced team performance by 45% developing targeted sales strategies focused on consumer driven statistics and implementing personalized sales strategies.
- Maximized revenue, driving innovative promotional campaigns.
- Led team to achieve sales goals and exceeded expectations.
- Coordinated training sessions for staff development and improved customer engagement.
- Increased customer satisfaction by implementing feedback-driven improvements.
- Fostered positive client relationships, resulting in repeat business.
- Developed comprehensive sales reports to track progress and identify growth opportunities.
- Implemented CRM tools for better customer relationship management.
- Evaluated team performance to identify areas for improvement and training.
- Conducted regular performance reviews of staff members, identifying areas for improvement and creating actionable development plans accordingly.
Medicare and Medicaid Products
Atento Puerto Rico
02.2014 - 06.2023
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Mentored and supported 60 + Governmental and Federal Medicaid and Medicare department employees to create strong workplace culture.
- Facilitated cross-departmental collaboration to enhance productivity and innovation.
Customer Service Sales Supervisor
Atento Doral Bank
12.2006 - 01.2014
- Improved team performance by mentoring sales staff and providing constructive feedback.
- Trained new sales associates to ensure smooth onboarding and immediate productivity.
- Developed strategic sales initiatives for boosting revenue and expanding market presence.
- Enhanced customer satisfaction by resolving issues and addressing complaints promptly.
- Streamlined sales processes to increase efficiency and reduce turnaround times.
- Boosted sales performance, optimizing resource allocation and team collaboration.
- Established and maintained relationships with key clients for repeat business.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Developed and enforced policies and procedures for compliance with company policies.
Customer Service and Sales Supervisor
Atento Citibank
12.1999 - 11.2005
- Increased customer satisfaction with personalized sales strategies and attentive service.
- Improved sales figures, focusing on building strong customer relationships and follow-ups.
- Analyzed sales data, identifying trends and opportunities to improve overall performance.
- Coordinated team efforts to achieve monthly sales targets and exceed expectations.
- Motivated sales team with reward systems and performance recognition initiatives.
- Managed inventory levels to prevent stockouts and optimize product availability.
- Resolved customer issues to enhance brand loyalty and retention.
- Oversaw promotional events, increasing foot traffic and boosting sales revenue.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
Education
Bachelor of Arts - Secretarial Studies And Office Administration
Huertas College
Caguas PRSkills
- Sales management
- Team leadership
- Customer relationship
- Sales strategy
- Performance metrics
- Sales reporting
- Team motivation
- Revenue growth
- Sales planning
- Sales goals
- Client satisfaction
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service and Sales Associate Manager
Carelon Global Solutions
07.2023 - 02.2025
Medicare and Medicaid Products
Atento Puerto Rico
02.2014 - 06.2023
Customer Service Sales Supervisor
Atento Doral Bank
12.2006 - 01.2014
Customer Service and Sales Supervisor
Atento Citibank
12.1999 - 11.2005
Bachelor of Arts - Secretarial Studies And Office Administration
Huertas College
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