Kishore Kumar

Product: EDP - Membership Data Platform.

Domain: US-Healthcare

Tech Stack: ETL, Apache NiFi, Kafka, Document DB, RDS, DaaS.

• Created roadmap for delivering real-time DaaS through a cloud-native data platform serving 7+ consumers.
• Led product vision and backlog management for the Membership Data Platform (EDP), delivering real-time DaaS for consumers.
• Facilitated the seamless transfer of data from on-premises to cloud architecture.
• Improved API payload performance through optimized data models.
• Enabled self-serve access to real-time membership data, raising SLA adherence.
• Delivered dynamic DaaS solutions for API team to share real-time membership data.

Product: Smart Help.

Domain: US-Healthcare

Tech Stack: Informatica, Apache NiFi, MongoDB.

• Implemented comprehensive tool for L1Ops, reducing issue resolution time by offering member 360 view.
• Added auto-refresh and validation layers to maintain near real-time accuracy.
• Introduced marketing dashboards (enrollment, terminations, demographics) trends.

Responsibilities

• Worked with stakeholders to examine business and functional needs.
• Coordinated technology decisions with architects and development teams to meet requirements.
• Facilitated cross-team collaboration for unified product goals.
• Mentored agile teams, supported JIRA automation, and resolved key production issues alongside engineering.
• Developed detailed user stories, ensuring all team members understood project objectives.
• Led sprint reviews and demos to maintain project timelines.
• Proactively addressed and overcame challenges throughout the SDLC lifecycle.
• Partnered with QA teams to resolve data anomalies and maintain consistency across the product lifecycle.
• Developed expertise in technical product ownership by taking on additional developer roles.

Project: Service oriented Architecture/Enterprise HUB

Client: Anthem, Inc.

Tech Stack: Splunk, Postman, SNOW, Informatica, Unix, Mainframe

Responsibilities

• Conducted live database data corrections and analyses via user communication.
• Conducted comprehensive analysis of user API issues to their resolution.
• Monitored API performance through Splunk dashboard to detect anomalies.
• Evaluated accuracy of workflow procedures in Unix environments.
• Conducted analysis to ensure data quality.
• Compiled comprehensive reports detailing user incident trends and occurrences.
• Compiled error documentation to enhance incident management efficiency.
• Facilitated resolution of high priority tickets through SWAT calls.
• Provided expertise to handle inquiries from both internal and external sources.
• Coordinate change deployment and maintenance tasks with multiple teams.