Evelyn Fuentes
Los Angeles,CA
Summary
Dynamic professional with extensive experience in customer service and accounts receivable. Recognized for strong communication skills and effective problem-solving abilities, leading to improved customer satisfaction and timely resolution of service issues.
Overview
26
26
years of professional experience
Work History
Customer Relations Manager/Accounts Receivable and Billing Clerk
Monrow Inc
Los Angeles, California
10.2020 - 03.2025
- Managed customer inquiries across multiple communication channels efficiently.
- Analyzed customer feedback to identify trends and target areas for improvement.
- Cultivated strong relationships with key clients, ensuring loyalty and retention.
- Facilitated conflict resolution between customers and service teams promptly.
- Coordinated interdepartmental communication to provide accurate information to customers.
- Established effective relationships with stakeholders to enhance problem-solving strategies.
- Resolved escalated service issues in a timely manner, improving overall satisfaction.
- Developed strategies to elevate quality of customer experience through actionable insights.
- Processed incoming invoices for accuracy and completeness.
- Managed outgoing payments ensuring timely disbursements.
- Reconciled vendor statements to resolve discrepancies.
- Maintained organized records of accounts payable and receivable transactions.
- Communicated with vendors regarding payment inquiries and issues.
- Posted customer payments by recording cash, check, wire transfer and credit card transactions on appropriate ledgers.
- Developed relationships with vendors through regular communication over the phone or email.
- Processed payments to vendors via checks or electronic transfers.
Customer Service Manager/Accounts Receivable Clerk
Bailey 44
Vernon, California
03.2003 - 03.2020
- Managed daily customer service operations, enhancing team performance and service quality.
- Oversaw scheduling and workload distribution among team members to optimize efficiency.
- Facilitated regular team meetings to evaluate service strategies and share updates.
- Delivered fast, friendly service for routine inquiries and managed service complaints effectively.
- Resolved product and consumer complaints using excellent communication skills.
- Responded to customer service requests promptly, improving overall satisfaction ratings.
- Monitored staff performance to ensure compliance with customer service standards.
- Processed invoices timely for accurate record-keeping and financial management.
Sales Representative/Dress Specialist
Bloomingdale's
Los Angeles, California
07.1999 - 01.2003
- Assisted customers in selecting products and addressing inquiries on sales floor.
- Processed sales transactions accurately with point-of-sale system.
- Maintained organized product displays to improve customer experience.
- Collaborated with team to restock inventory and ensure optimal stock levels.
- Demonstrated product features and benefits to educate customers effectively.
- Resolved customer complaints and issues courteously and efficiently.
- Guided customers in locating specific products while providing expert advice.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA06-2002
Skills
- Customer relationship management
- Conflict resolution
- Invoice processing
- Accounts reconciliation
- Customer feedback analysis
- Team management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Relations Manager/Accounts Receivable and Billing Clerk
Monrow Inc
10.2020 - 03.2025
Customer Service Manager/Accounts Receivable Clerk
Bailey 44
03.2003 - 03.2020
Sales Representative/Dress Specialist
Bloomingdale's
07.1999 - 01.2003
High School Diploma -
Los Angeles High School
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