Dedicated and empathetic Nurse offering experience in direct patient care who is committed to obtaining highest level of patient satisfaction through trust and rapport with patients through excellent communication and interpersonal skills.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Medical Assistant
Pomona Valley Hospital Medical Center
Pomona
08.2022 - Current
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Administered injections, medications and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Medical Assistant
Optum Medical Group
Arcadia
12.2014 - 08.2022
Conduct patient interviews to gather health history, vital signs and information about current medical issues.
Organize charts, documents and supplies to maintain team efficiency.
Assist physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Assist with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Monitor medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Client Service Representative
H&r Block Inc.
Covina
01.2010 - 03.2021
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Balanced needs of multiple clients simultaneously using phone and computer in fast-paced retail environment.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Scheduled and confirmed appointments based on needs and customer availability.
Customer Service Representative
AZ Trading And Import
El Monte
09.2012 - 08.2015
Evaluated customer account information to assess current issues and determine potential solutions.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Built positive and productive customer connections to drive consistent sales.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Bookkeeper/Payroll Clerk
Continental Business Service
Covina
09.2011 - 08.2012
Processed payroll bi-weekly, ensuring accuracy of pay and deductions.
Managed daily bookkeeping tasks and maintained accurate financial records.
Maintained sales records with payment details and invoices.
Prepared financial reports, such as balance sheets, income statements, and statement of cash flows.
Server
Sizzler
Covina
03.2006 - 09.2011
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerance.
Registered Nurse (60% Geriatric; 40% Adult) at Pomona Valley Hospital Medical Center, Med- SurgRegistered Nurse (60% Geriatric; 40% Adult) at Pomona Valley Hospital Medical Center, Med- Surg
Warehouse associate / Bobtail Driver at RNDC (Republic National Distribution Company)Warehouse associate / Bobtail Driver at RNDC (Republic National Distribution Company)