SHANTESA SLAPPEY
Jacksonville,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Medical Assistant
FamilyCare Partners / Urgent CAre
JAcksonville, Florida
08.2023 - 11.2023
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed preliminary physical tests to accurately record results in patient history summary.
Medical Assistan/CSR
UFJPI
, Florida
08.2021 - 11.2021
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant
Raynardo Pardo Pain Management office
Jacksonville, Florida
07.2018 - 09.2018
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Modified patient treatment plans as indicated by patients' responses and conditions.
Medical Assistant
Respiority Critical Care and Sleep Medicine
Jacksonville, Florida
04.2018 - 06.2018
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
Education
Associate of Science - Medical Assistant
Keiser University
Jacksonville, FL07-2019
Medical Assistant Diploma
Virginia College
Jacksonville, FL02-2018
High School Diploma -
Penn Foster High Career School
Scranton, PA02-2017
Skills
- HIPAA Compliance
- Medical Billing
- Patient Flow Management
- Inventory Management
- Phlebotomy
- Payment Collection
- Patient-focused care
- Compassionate
- Respiratory equipment utilization
- General housekeeping ability
- Vital sign monitors
- Vital signs recording
- Taking vital signs
- Vital Signs Documentation
- Collecting vital signs
Timeline
Medical Assistant
FamilyCare Partners / Urgent CAre
08.2023 - 11.2023
Medical Assistan/CSR
UFJPI
08.2021 - 11.2021
Medical Assistant
Raynardo Pardo Pain Management office
07.2018 - 09.2018
Medical Assistant
Respiority Critical Care and Sleep Medicine
04.2018 - 06.2018
Associate of Science - Medical Assistant
Keiser University
Medical Assistant Diploma
Virginia College
High School Diploma -
Penn Foster High Career School