Evelyn Garcia
Yakima,WA
Summary
Proven track record in enhancing customer satisfaction and sales growth, demonstrated at Selah High School. Skilled in cash handling and customer service, with a strong foundation in empathy and professionalism. Excelled in fostering positive relationships and efficiently resolving conflicts, contributing significantly to a customer-centric culture.
Overview
1
1
year of professional experience
Work History
Food Bank Representative
(Name Of Food Bank)
(Location)
01.2024 - 02.2024
- Restocked shelves regularly, to ensure accessability to all available food items.
- Unloaded food from delivery trucks as needed.
- Assisted with the sorting of donations as dropped off by local donors.
- Provided personal assistance to clients with shopping, boxing and carrying out food items to their vehicle.
- Helped to a clean and tidy establishment.
- Carried out advanced duties such as filling out client information forms, checking clients into the computer system, and working with/instructing other volunteers.
Intermediate School Volunteer
Selah Intermediate School
Selah, WA
06.2023 - 06.2023
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Assisted with organization and supervision of after-school activities for students.
- Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
- Contributed to the maintenance of a clean and organized learning environment by assisting in daily classroom setup and cleaning tasks.
- Offered advice and support to students on how to best handle personal issues, stress and anxiety.
- Prepared materials for class activities and art projects.
- Managed classroom materials inventory, ensuring adequate supplies for daily instructional needs while minimizing waste.
- Contributed to a safe learning environment by actively participating in safety drills and emergency preparedness initiatives.
- Provided extra support during standardized testing periods, proctoring exams and offering one-on-one assistance where needed.
- Implemented conflict resolution strategies to help students peacefully resolve disputes.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Promoted a positive school culture by taking the time to be kind to each student, and offer commendation whenever possible.
Concession Stands Representative
Selah High School
Selah, WA
12.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
High School Diploma -
Selah High School
Selah, WA06.2024
Skills
- Empathy and patience
- Professionalism and Ethics
- Financial product knowledge
- Cash handling expertise
- Customer Service
- Money Handling
- Cash Handling
- Customer Service-Oriented
- Relationship Building
- Self-motivated nature
- Employee Motivation
- Analytical Thinking
- Resourcefulness
Timeline
Food Bank Representative
(Name Of Food Bank)
01.2024 - 02.2024
Intermediate School Volunteer
Selah Intermediate School
06.2023 - 06.2023
Concession Stands Representative
Selah High School
12.2022 - 01.2023
High School Diploma -
Selah High School