Evelyn Garcia
North Lauderdale
Summary
Self-directed, Self-motivated, experienced healthcare professional. Manages, evaluates, and coordinates medical office operations to achieve and deliver quality healthcare.
Overview
16
16
years of professional experience
Work History
Front Office Lead
Pediatric Associates
10.2024 - Current
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
- Coordinated events and meetings on-site, ensuring seamless communication between departments while maintaining high standards of professionalism.
- Increased team morale through regular recognition of outstanding performance among staff members.
- Enhanced front office efficiency by streamlining administrative processes and implementing new organizational systems.
Practice Manager
Broward ENT and Aesthetics
01.2023 - 10.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Clinical Training Specialist
TytoCare Inc.
12.2021 - 01.2023
- Developed and incorporated training materials for clinician and patient facing trainings
- Assessed and evaluated training needs to aid in developing new training programs
- New client demos and onboarding
- Remote
Practice Manager
Pediatric Associates
03.2020 - 12.2021
- Provide leadership and worked in partnership with MA’s and clinicians to provide quality patient care
- Identify and implement new clinical practices
- Responsible for developing clinical competencies per clinical guidelines
- Manage and maintain office flow
- Meet office KPI’s
- Open and close daily batches
- Office EBITDA management/ profit and loss
- New management mentor/ Area supporter
- Staff and physician scheduling
- Health Department, AAAHC inspections
- Oversee and assure adequate staffing
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Ensure office and staff are up to date with legal regulations setout by HIPPA and OSHA guideline
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Regional Manager Patient Contact Center
Pediatric Associates
01.2019 - 03.2020
- Responsible for supervising and managing PCC agents at 10 office locations including but not limited to monitoring phone calls and call volume
- New hire on boarding and training
- Provided leadership and worked in partnership with office managers, clinicians and PCC
- Responsible for developing clinical competencies per clinical guidelines
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on updates.
- Established team priorities, maintained schedules and monitored performance.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Clinical Manager
Pediatric Associates
05.2016 - 01.2019
- Responsible for developing clinical competencies per clinical guidelines
- Identify and implement new clinical practices
- Selected, promoted and terminated staff
- Vaccine / cold chain management
- Managed 20 MAs with various clinical duties
Assistant Clinical Manager
Pediatric Associates
05.2014 - 05.2016
- Assist Clinical manager in various office duties
- Responsible for Vaccine transfers and maintaining cold management
- New MA training and staff coaching
Office Manager
Coconut Creek Pediatrics
01.2009 - 05.2014
- Billing and posting
- Vendor relations
- Ensure office compliance with legal regulations setout by HIPPA and OSHA
- Collaborate with Clinicians to develop business strategies and patient services
- Interact with patients and address their complaints
- Developed and incorporated training program
- Identified opportunities for clinical improvement
- Compile agendas and organize office meetings
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL01.2004
Diploma - Medical Assisting
Sheridan Tech
Hollywood, FL01.2009
Skills
- Schedule management
- Staff management
- Workflow management
- Policy and procedure development
- CPR/AED
- Practice management
- Staff development
- New hire training
- Performance metrics
- HIPAA and OSHA regulations
- Hiring medical personnel
- Process improvement
- Training and mentoring
- Employee performance evaluations
Manager of the Year 2018
Pediatric Associates Manager of the Year 2018 Central Loop
Languages
Spanish
Native or Bilingual
Timeline
Front Office Lead
Pediatric Associates
10.2024 - Current
Practice Manager
Broward ENT and Aesthetics
01.2023 - 10.2024
Clinical Training Specialist
TytoCare Inc.
12.2021 - 01.2023
Practice Manager
Pediatric Associates
03.2020 - 12.2021
Regional Manager Patient Contact Center
Pediatric Associates
01.2019 - 03.2020
Clinical Manager
Pediatric Associates
05.2016 - 01.2019
Assistant Clinical Manager
Pediatric Associates
05.2014 - 05.2016
Office Manager
Coconut Creek Pediatrics
01.2009 - 05.2014
Diploma - Medical Assisting
Sheridan Tech
High School Diploma -
Coconut Creek High School
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