Kisha Ferdilus
North Lauderdale
Summary
Compassionate and motivated emerging mental health professional with a background in Behavioral Science and over four years of experience working in fast-paced, client-facing environments. Passionate about mental health advocacy. Excelling in emotional intelligence and conflict resolution. Advocating for clients while ensuring their needs are met with compassion. Seeking a role in mental health services where I can apply my behavioral science education and strong interpersonal skills to support Individuals in their healing journey.
Overview
8
8
years of professional experience
Work History
Customer Service Staff Member
Publix
08.2020 - Current
- Maintained trust and professionalism while handling interactions.
- led coordination efforts to ensure customer well-being and team support.
- Resolved customer customer issues with compassion and emotional awareness.
- Built rapport with diverse individuals, demonstrating cultural sensitivity and respect for different emotional needs.
Server (Senior Living Facility)
Park Summit
02.2018 - 08.2020
- Communicated resident needs to supervisors, contributing to a supportive care environment.
- Provided supportive engagement to elderly residents, including emotional, cognitive, or psychological challenges.
- Listened to resident concerns, demonstrating patience, care and reassurance to promote emotional safety.
- Assisted with documentation and reporting processes, respecting confidentiality and ethical standards
Education
Bachelor of Arts - Behavioral Sciences
Florida Atlantic University
Boca Raton, FL05-2023
Associate of Arts -
Broward College
Coconut Creek, FL12-2020
Skills
- Emotional Intelligence & Empathy
- Conflict resolution & Stress management
- Documentation & Team Collaboration
- Client Advocacy & Support
- Cultural Competence (English & Haitian-Creole)
Languages
English
Native or Bilingual
Haitian Creole
Timeline
Customer Service Staff Member
Publix
08.2020 - Current
Server (Senior Living Facility)
Park Summit
02.2018 - 08.2020
Bachelor of Arts - Behavioral Sciences
Florida Atlantic University
Associate of Arts -
Broward College