Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Evelyn Gomez Alvar

Bellevue

Summary

Results-driven Collections Support Associate with expertise in client relationship management and collections processes. Achieved high operational efficiency by managing sensitive information and ensuring compliance with tools like AdobeSign and DocuSign. Demonstrated ability to manage schedules, support projects, and enhance customer relationships. Seeking to leverage extensive experience in a growth-oriented role.

Overview

4
4
years of professional experience

Work History

Collections Support Associate, Global Treasury Financial Services

Accenture
11.2023 - Current
  • Met monthly business-to-business collection targets set by client through effective written and verbal collections processes while maintaining positive client-customer relationships.
  • Supported client-facing Microsoft Collections operation by accurately handling 100+ high-value debit and credit invoices, many totaling millions of dollars, which led to timely resolution and reduced client inquiries.
  • Processed and logged over 1,000+ checks and letters for Microsoft Cash Application team, facilitating increased outreach of collectors by 20%.
  • Managed and tracked over 2000+ e-signature requests through AdobeSign and DocuSign platforms. Productively following up with signers and addressing inquiries, ensuring 90% on-time completion of requests.
  • Efficiently managed and organized over 2000+ physical document requests for wet-ink signature, encompassing account openings, closings, signer updates, and maintenance for multiple banks. Achieving a 80% on-time processing rate and reducing document retrieval time by 30%
  • Handled sensitive confidential personal information, including passports, addresses, and drivers’ licenses of 7 senior managers, while complying with data protection protocols and upholding strict confidentiality standards.

Collections Associate, Global Treasury Financial Services

Accenture
04.2023 - 11.2023
  • Tracked and routed over 500 e-signature requests through platforms such as AdobeSign and DocuSign, ensuring timely processing and compliance.
  • Managed and organized physical document requests of 900+ by scanning and routing for wet-ink signatures for various banks, implementing a filing system that enhanced document retrieval efficiency.
  • Managed the Microsoft CELA backlog spreadsheet and scanned legal documents to Accenture’s Banking Infrastructure Team. Ensuring 100% accuracy in document matching with the scans the legal team provided.
  • Led a comprehensive training session for Accenture’s BPO team on AdobeSign and DocuSign platforms, equipping 5+ employees with the skills to efficiently process requests, resulting in a 20% reduction in onboarding time. Ensuring a seamless transition during roll-out.
  • Monitored 5+ weekly shipments from foreign banks while ensuring the confidentiality and security of personal information from managers from other countries, including IDs, passports, and addresses.

Marketing Transformation Business Analyst

Accenture
11.2022 - 04.2023
  • Collaborated with project managers on risk management activities, maintained schedules, coordinated meetings, and processed workflows, reducing project delays by 15%.
  • Managed multiple project schedules and scope as part of release management, while providing quality control on all deliverables.
  • Routed 10+ files and proofs, collaborating with managers to ensure timely preparation for internal client review and final approval.
  • Organized project files, managed timelines, and maintained records for 3+ projects.
  • Created 3 informative PowerPoint training materials for clients of various levels (Training for a manager, an executive, and a worker).

Marketing Transformation Business Analyst Intern

Accenture
03.2022 - 11.2022
  • Supported 10+ team members in project planning, task estimating, and coordinating activities, contributing to structured collaboration and improved workflows.
  • Assisted project managers with risk management activities, maintained schedules, coordinated meetings, and processed workflows to ensure project alignment.
  • Organized project files and managed timelines for 2 projects, ensuring accurate record-keeping and project tracking.

Education

Business Information Technology Certification - Business Operations

Year Up United/ South Seattle College
Seattle, WA
09-2022

High School Diploma -

Newport High School
Bellevue
06-2017

Skills

  • Collections Management
  • Cash Application Processing
  • E-signature Processing
  • Compliance Adherence
  • Business Operations
  • Client Relationship Management
  • Client Services
  • Microsoft Office Suite
  • AdobeSign
  • DocuSign
  • Adobe Workfront
  • Project Management
  • Program Project Management
  • Time Management
  • Document Management Systems
  • Facilitation
  • Inventory Management
  • Business Communication

References

  • Vanessa Garcia Busato, Supervisor, v.garcia.busato@accenture.com
  • Nathan Lockwood, People Lead, Nathan.lockwood@accenture.com
  • Karen Garicia, Coworker, (253) 417-8529

Languages

Spanish
Native/ Bilingual

Timeline

Collections Support Associate, Global Treasury Financial Services

Accenture
11.2023 - Current

Collections Associate, Global Treasury Financial Services

Accenture
04.2023 - 11.2023

Marketing Transformation Business Analyst

Accenture
11.2022 - 04.2023

Marketing Transformation Business Analyst Intern

Accenture
03.2022 - 11.2022

Business Information Technology Certification - Business Operations

Year Up United/ South Seattle College

High School Diploma -

Newport High School
Evelyn Gomez Alvar