Evelyn Grant Clark
Albany
Summary
Dynamic professional that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Poised to contribute to team success and achieve positive results.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Star Operator
CDTA
Albany, NY
05.2025 - Current
- Assisted passengers with boarding and disembarking, ensuring a smooth transit experience.
- Operated buses safely and efficiently, adhering to traffic regulations and company policies.
- Conducted regular vehicle inspections, identifying maintenance needs to ensure safety compliance.
Service Technician
CDTA
Albany, NY
11.2023 - 05.2025
- Completed deep-cleaning projects on buses during scheduled maintenance periods to ensure optimal sanitation.
- Collaborated with other team members to efficiently clean multiple buses within tight time constraints for prompt service.
- Operated fuel dispensing equipment to ensure accurate fueling of vehicles and equipment.
Customer Service Representative
Maximus
Albany, NY
04.2023 - 11.2023
- Maintained accurate records of customer interactions in database systems.
- Responded to customer requests for products, services, and company information.
Table Games Dealer
Rivers Casino & Resort Schenectady
Schenectady, NY
03.2021 - 10.2022
- Dealt various table games, ensuring adherence to house rules and regulations
- Maintained accurate cash handling and chip management during gaming sessions
- Trained new dealers on game procedures, customer interaction, and operational standards
Customer Service Representative
Emblem Health Insurance
Albany, NY
07.2020 - 10.2020
- Provided product information and guided customers through purchasing processes.
- Handled customer inquiries and resolved issues using CRM systems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Authorization Representative
Fidelis Care
Albany, NY
09.2019 - 07.2020
- Processed authorization requests efficiently, ensuring compliance with regulatory guidelines.
- Communicated with healthcare providers to clarify authorization requirements and resolve discrepancies.
Member Solutions Specialist
SEFCU
Albany, NY
11.2018 - 08.2019
- Assisted members with account inquiries and transaction issues to enhance satisfaction.
- Educated members on product offerings, ensuring understanding and effective utilization.
- Facilitated smooth transitions during system upgrades or process changes, ensuring minimal disruption to member services.
Inbound Sales Representative
Spectrum
Albany, NY
07.2018 - 11.2018
- Responded promptly to customer inquiries, providing accurate product information and solutions.
- Demonstrated active listening skills to address customer concerns and enhance satisfaction levels.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Table Games Dealer
Rivers Casino & Resort Schenectady
Schenectady, NY
02.2017 - 07.2018
- Dealt various table games, ensuring adherence to house rules and regulations
- Maintained accurate cash handling and chip management during gaming sessions
- Trained new dealers on game procedures, customer interaction, and operational standards
Universal Banker
Citizens Bank
Schenectady, NY
08.2016 - 03.2017
- Assisted clients in opening new accounts, providing tailored financial solutions to meet individual needs.
- Processed customer transactions efficiently, ensuring compliance with banking regulations and internal policies.
Inbound Sales Representative
Time Warner Cable
Albany, NY
04.2015 - 07.2016
- Managed inbound customer inquiries, providing tailored solutions to enhance satisfaction.
Electronics Team Member
Target
Albany, NY
07.2014 - 04.2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
Floral Team Member
Price Chopper
Schenectady, NY
06.2012 - 12.2014
- Assisted members with account inquiries and transaction issues to enhance satisfaction.
- Educated members on product offerings, ensuring understanding and effective utilization.
- Facilitated smooth transitions during system upgrades or process changes, ensuring minimal disruption to member services.
Education
No Degree - Business Administration And Management
Schenectady County Community College
SchenectadySkills
- Attention to detail
- Problem-solving
- Efficient multitasking
- Effective communication
Timeline
Star Operator
CDTA
05.2025 - Current
Service Technician
CDTA
11.2023 - 05.2025
Customer Service Representative
Maximus
04.2023 - 11.2023
Table Games Dealer
Rivers Casino & Resort Schenectady
03.2021 - 10.2022
Customer Service Representative
Emblem Health Insurance
07.2020 - 10.2020
Authorization Representative
Fidelis Care
09.2019 - 07.2020
Member Solutions Specialist
SEFCU
11.2018 - 08.2019
Inbound Sales Representative
Spectrum
07.2018 - 11.2018
Table Games Dealer
Rivers Casino & Resort Schenectady
02.2017 - 07.2018
Universal Banker
Citizens Bank
08.2016 - 03.2017
Inbound Sales Representative
Time Warner Cable
04.2015 - 07.2016
Electronics Team Member
Target
07.2014 - 04.2015
Floral Team Member
Price Chopper
06.2012 - 12.2014
No Degree - Business Administration And Management
Schenectady County Community College