Evelyn Guillen

Skilled, organized and detail-oriented Office Administrator with hands-on commercial driving experience valid CDL and Oil and Gas field experience. Knowledge in maintaining compliance with DOT regulations. Two years of scheduling skills that could be applied to driver support. Knowledge of field safety protocols and procedures to ensure efficient and safe fleet performance. Skilled and trained in visual vehicle inspection. Strong communicator with the ability to bridge the gap between office operations and on the road realities. The hands on experience obtained over 6 years has given me the advantage to understand the sense of urgency for driver support. Trained in one of the highest accredited Driving Academies (160 Driving Academy) to conduct Pre-Trip and Post-Trip using CDL level knowledge. Strong understanding of heavy equipment and trucking operations with the demands of high pressure and safety critical environments. Adapt and easily adjust to fast changing field conditions with long hours common in oil and gas industries. Turnaround schedule hours. Knowledgeable with heavy equipment terminology and realities drivers face. Experienced in the process of on boarding, conducting background checks and running MVRs for employees to ensure compliance with company policies and procedures. Proven experience in collaborating with Operations, HR, Field personnel and Safety team.

Qualifications

• Over 360 hours of CDL driving experience on highways and truck yards.
• Trained and proficient in Pre trip, Post trip and inspection.
• Trained in identifying mechanical issues and completing DOT compliance documentation.
• Experienced in hooking and unhooking trailer, fifth wheel coupling and uncoupling, including the connection of air lines(service) and (emergency) and electrical connection.
• Straight line backing of a 53 foot trailer, offset backing of trailer and parallel parking of a 53 foot trailer.
• Experienced in identifying overweight trucks and trailers (GVWR) and (GCWR) Able to interpret scale readings.
• (HAZMAT) placarding requirements including determining correct placards based on load type quantity and DOT classifications
• Experienced in applying DOT-compliant breakdown procedures, safe pull off positioning, activating emergency flasher, correctly positioning reflective triangles at required distances. Understanding roadway laws that protect drivers, equipment and motorists.
• Valid DOT Medical Card
• Certificate of Training and Student transcripts

Human Resource Administrator with experience supporting recruitment, onboarding, employee relations, HR data management, 401(k) administration, I-9 Verification and day-to-day HR operations. Handling of employee records and sensitive documents. Supported full cycle of recruiting by posting job ads, screening applicants, coordinating interviews and facilitating communication between candidates and hiring managers. Onboarding of new hires, scheduling for drug testing, background checks and ensuring completion of required paperwork. Verified I-9 documents, completed and processed forms. Uploaded employee files, reports and documents into HR systems with high accuracy. Served as the first point of contact for inquiries regarding policies, benefits, payroll and HR procedures. Maintained confidential personnel files and insured compliance with company policies. Improved administrative workflows by streamlining filing systems, updating templates, and enhancing HR processes. Managed employee engagement initiatives such as Employee of the month program, 30/60/90 day interviews and events. Conducted Exit interviews to gather feedback and documented responses anonymously to protect confidentiality of the employee. Resolved employee inquiries with an average turnaround time of 24 hours to maintain timely HR responsiveness. Experienced with ADP, SharePoint, Viewpoint, Vista, Indeed and DISA. Assisted employees with 401(k) enrollment, contribution changes and general plan questions. Generated and maintained updated reports using Excel. Created and updated HR documents, templates and forms using Microsoft Word. Ran reports for ADP WOTC reporting and uploaded reports on the ADP website. Ran Disa Background checks and documented results in Viewpoint. Dedicated to supporting efficient HR operations and providing a high level of accuracy.

Installation and wiring of the electric heat trace panel. Pulling of cables into 480 V. panel. Building trays and supports. Testing of voltage and amperage on live circuits. De-energized circuits were tested for ohms and resistance with a meter and megohmmeter. Troubleshooting on any failing circuits was conducted. Commissioning, before selling to clients, was conducted. Reading ISOs and electrical schematics is used to identify components and ensure the accuracy of terminations. Testing and failure testing were conducted to identify that all components are functional and effective. Documentation of all readings and values was gathered both on paper and via the software system. Collaborated with the engineering team to assist on these tasks. Determine if system functionality is successful for current and future projects. Communication between several departments. Critical thinking, problem solving, and safe work practices.

Friendly and helpful first point of contact for patients. Delivered exceptional customer service in person and via phone calls. Used a multi-line phone system to direct calls accordingly and in a timely manner. Electronically checked in patients for appointments and scheduled follow-up visits while effectively managing a high volume of patients. Requested medical records and entered data into individual patient charts and spreadsheets. Managed patient records and ensured data accuracy in electronic systems. Organization of all office paperwork and files. Faxed documents to other offices for referral requests. Verified insurance coverages online and via phone call to ensure eligibility for services. Typed office visit report summary for each individual patient. Maintained communication with other clinics to provide exceptional outpatient services. Printed copies of the necessary documents. Conducted clerical duties while maintaining an organized work area.

Managed daily store operations and ensured compliance with company policies. Coordinated daily tasks. Organized product displays for optimal sales. Accounting duties for the business include documenting all transactions and ensuring the accuracy of all financials, as well as recording these values on accounting software. Filing of all invoices and receipts. Resolved customer inquiries regarding bills and payments. Updated accounting ledger and journals with updated transaction information. Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing. Opening and closing procedures of the business, and cash handling duties. Prepared monthly reports on sales figures, expenses, and profits.

Managed daily operations of the restaurant. Provided excellent customer service to all patrons. Conducted interviews and trained new hires. Created weekly work schedules for employees. Handled all financials of the restaurant and budgeting. Controlled and accounted for the currency in the cash register and safe. Deposited daily drops into the safe when the money in the register reached its maximum preferred limit. Conducted bank deposits for the business. Problem-solving between employees to ensure a smooth workflow. Tracked expenses and conducted an inventory list. Ordered the necessary inventory from vendors on the company laptop. Payroll duties ensuring accurate entry of employee timesheets. Communication with vendors and delivery drivers for orders received, merchandise, and goods in the restaurant. Handled complaints or questions for customers professionally and swiftly. Weekly team meetings with other supervisors. Optimized profits by controlling food, beverage, and labor costs.

Organization of the stockroom layout to enhance efficiency. Received and inspected incoming shipments for accuracy and quality. Scanning merchandise when unloading. Ensuring the store is fully stocked and organized. Maintaining the cleanliness of the stockroom to ensure a safe work environment. Communication with staff and customers. Responsible for markdowns and re-ticketing. Implemented and enforced the use of loss prevention devices, such as spider wraps and hard tags. Attention to detail to provide appropriate stocking and inventory. Use of computer systems to enter and upload records of received and discarded merchandise. Resolved customer complaints regarding product availability or quality promptly by providing satisfactory solutions.