Kamalani Medeiros
Tacoma
Summary
Detail-oriented HR professional with public-sector experience supporting employee relations, training, records management, and policy compliance. Proven ability to handle confidential information, provide high-quality customer service, and support HR administrative functions in fast-paced, unionized environments.
Overview
10
10
years of professional experience
Work History
Academy Instructor
United States Postal Service
WA
01.2023 - Current
- Educate 40+ employees on all postal regulations, procedures and technologies - including safety standards and in compliance with Federal Regulations.
- Facilitate training sessions (3x/month) for new hires; Develop educational materials/programs tailored to multiple employee roles; Evaluate employee understanding of the classes, work performance then providing support & constructive feedback; All what supervisor position below includes.
City Letter Carrier
United States Postal Service
WA
01.2016 - Current
- Efficiently sort/organize/deliver mail/packages for delivery routes (8+ routes) to residential/business addresses, ensuring accurate distribution; Safely operate postal vehicles, adhering to traffic regulations.
- Providing customer service (9+ years continuously), addressing inquires & resolving issues promptly.
Supervisor Position (204b)
United States Postal Service
WA
01.2023 - 12.2023
- Led a team of 35+ postal employees.
- Managed daily operations, including 200+ parcel sorting.
- Analyze performance metrics - creating data-driven decisions improving efficiency, mentoring staff, promoting continuous learning, implementing effective solutions to operational challenges.
- Address direct customer/staff/management inquiries - resolving issues efficiently with quality service & when needed: emotional intelligence; Effectively present/project information clearly to all diverse personnel via multiple platforms - provide team building, logistics, computer literacy, & writing skills.
- Mentoring/provide ongoing support to ensure employee growth & compliance with USPS standards involving diversity, equity, & inclusion for our respectful & inclusive workplace.
Shop Steward
United States Postal Service
WA
01.2016 - 12.2018
- Represent employees in discussions w/ management, advocating for their rights/interests - ensuring fair treatment of workers.
- Comprehension of labor relations, collective bargaining agreements & relevant laws affecting workers' rights: Identify/report violations in the workplace and working collaboratively w/ union leadership & other stewards to find solutions; Educating all parties of their rights, union policies & workplace issues - facilitating w/ dialogue & understanding.
- Maintain records of grievances (personally worked on 9; 20+ w/ others), meetings, & memberships.
- Organize meetings/events/activities to strengthen union solidarity.
Education
Some College (No Degree) - Human Resources Management
Western Governors University
UtahSome College (No Degree) - Social Services
Eastern Gateway Community College
OhioSome College (No Degree) - General Education Coursework
Clover Park Technical College
WASkills
- Accounts Receivable & Reconciliation
- Attention to detail & Accuracy
- Records Management
- Workflow Optimization
- Audit Controls
- HIPPA Compliance
- Documentation & Record Management
- Adaptability in fast-paced environments
- Employee training
Timeline
Academy Instructor
United States Postal Service
01.2023 - Current
Supervisor Position (204b)
United States Postal Service
01.2023 - 12.2023
City Letter Carrier
United States Postal Service
01.2016 - Current
Shop Steward
United States Postal Service
01.2016 - 12.2018
Some College (No Degree) - Human Resources Management
Western Governors University
Some College (No Degree) - Social Services
Eastern Gateway Community College
Some College (No Degree) - General Education Coursework
Clover Park Technical College