Silke Caito
Crawfordville,USA
Summary
Detail-oriented financial operations professional with leadership experience in higher education and corporate accounts receivable. Expertise in payment processing, billing, reconciliation, and financial controls. Strengthens internal processes and ensures compliance while collaborating cross-functionally to enhance accuracy and service delivery.
Overview
2027
2027
years of professional experience
Work History
Student Payment Specialist – Cashiering Supervisor
Florida State University
11.2024 - Current
- Oversees accurate processing and reconciliation of student payments including credit card, check, and third-party transactions in compliance with university financial policies
- Serves as point of contact for student and parent billing inquiries, ensuring accurate account resolution and positive customer experience.
- Supervises and schedules student employees, providing training and oversight to ensure adherence to cash handling and compliance standards.
- Assists with monitoring transactional accuracy and identifying discrepancies to maintain data integrity within student financial systems.
- Utilize PeopleSoft Campus Solutions to review, update, and reconcile student financial records.
- Support administration of departmental deposits and scholarships while ensuring proper documentation and internal control adherence.
Residential Billing Team/Senior Accounts Receivable Clerk
Rentokil – DBA Capelouto Termite and Pest Control
Tallahassee, FL
01.2019 - 01.2024
- Managed high-volume accounts receivable processing for multiple brands, ensuring timely and accurate processing of credit card, check, PayPal, and third-party transactions.
- Reconciled customer accounts and resolved discrepancies in partnership with corporate accounting to ensure accurate month-end reporting.
- Assisted in implementing a new credit card payment processor, facilitating testing, troubleshooting, and smooth transition to enhance transaction efficiency.
- Conducted collection activities while documenting account adjustments, credits, and discounts to maintain accurate customer account records.
- Partnered with corporate leadership to research and resolve banking discrepancies and reporting variances.
Call Center Supervisor/Office Supervisor
Rentokil – dba capelouto termite and pest control
Tallahassee, FL
01.2015 - 01.2019
- Supervised customer service team operations, focusing on training, performance management, scheduling to improve team effectiveness.
- Monitored service metrics and implemented targeted workflow improvements to streamline operations.
- Resolved escalated customer financial concerns while ensuring adherence to policy in account handling.
Prior Leadership Experience
(Store Manager & Assistant Manager Roles)
1998 - 2024
- Supervised teams of up to 30 employees, coordinating scheduling and training to enhance performance management.
- Managed operational reporting and financial accountability in high-volume retail environments, driving strategic decision-making.
- Directed daily financial operations to ensure compliance and accuracy in cash management, deposit controls, and inventory reporting.
Education
Bachelor of Arts - Business Management
University of Phoenix
03-2026
Financial Basics Certificate
FSU
Tallahassee, FL06-2025
Customer Service Certificate
FSU
Tallahassee, FL02-2025
Commercial Sales Associate Certificate -
DEKRA Academy
Offenburg, GermanyHigh school Diploma -
Diesterweg Oberschule
Loitz, GermanySkills
- Student Accounts & Tuition Operations
- Third-Party Billing & Payment Processing
- Accounts Receivable & Reconciliation
- Customer-Centered Financial Services
- Financial Controls & Compliance
- Financial Reporting & Data Integrity Review
- University Student Financial Systems
- Payment Processing Platforms
- Microsoft Excel (data analysis, reconciliation, reporting)
- Microsoft Office Suite
- Process Improvement & Risk Mitigation
- Policy & Procedure Adherence
- Staff Supervision & Development
- Cross-Functional Collaboration
- Systems Implementation Support
- Workflow Documentation
Timeline
Student Payment Specialist – Cashiering Supervisor
Florida State University
11.2024 - Current
Residential Billing Team/Senior Accounts Receivable Clerk
Rentokil – DBA Capelouto Termite and Pest Control
01.2019 - 01.2024
Call Center Supervisor/Office Supervisor
Rentokil – dba capelouto termite and pest control
01.2015 - 01.2019
Prior Leadership Experience
(Store Manager & Assistant Manager Roles)
1998 - 2024
Bachelor of Arts - Business Management
University of Phoenix
Financial Basics Certificate
FSU
Customer Service Certificate
FSU
Commercial Sales Associate Certificate -
DEKRA Academy
High school Diploma -
Diesterweg Oberschule