Delia Mercado

Benefits Connection Specialist

Performs community outreach in Brevard and Orange County locations in Central Florida to support the Benefits Connection Program by connecting neighbors in need to SNAP benefits.

Provide application assistance with an electronic, on-line ACCESS/SNAP benefits application to qualifying individuals and families at different community centers, libraries, churches, etc. Provides guidance in understanding benefits and acts as a liaison for future applicant follow up and communication.

Helps connect people who are eligible to receive SNAP food assistance benefits with the resources they need to access the program and get help.

Provides hope and assistance to those seeking assistance to apply for SNAP benefits.

• Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
• Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
• Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
• Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
• Implemented strategies to increase student recruiting, engagement and retention.