Kristen Gonsalves
Salem,NH
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in regulations and maintaining employee confidentiality.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Benefit Specialist with over 12 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Benefits Specialist
Genesis HealthCare
11.2016 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
Pediatric Recertification
Northeast Rehabilitation Hospital Salem N.H
06.2010 - 11.2016
- Documented all communication with applicants and inputted information in system.
- Followed guidelines when reviewing applicant data to determine eligibility.
- Coordinated the re-certification process of outpatient benefits.
- Secured and documented referral and financial information.
- Responded to requests from patient accounts, insurance companies and other hospital departments.
Education
Bachelor of Science - Social Work
Salem State University
Salem, MA05.1994
Skills
- Verbal and Written Communication
- Customer Inquiries
- Compensation and Benefits
Timeline
Benefits Specialist
Genesis HealthCare
11.2016 - Current
Pediatric Recertification
Northeast Rehabilitation Hospital Salem N.H
06.2010 - 11.2016
Bachelor of Science - Social Work
Salem State University
Similar Profiles
Ashley GrayAshley Gray
Certified Occupational Therapy Assistant at Genesis HealthcareCertified Occupational Therapy Assistant at Genesis Healthcare
Cynthia Akers- HallCynthia Akers- Hall
Business Office Manager at Genesis HealthcareBusiness Office Manager at Genesis Healthcare
Barbara Lilly, LSWBarbara Lilly, LSW
Director of Admissions, Hilltop Center at Genesis HealthcareDirector of Admissions, Hilltop Center at Genesis Healthcare
Johnny J. Patterson, IIJohnny J. Patterson, II
Senior Vice President & Vice President, Government Relations at Genesis HealthCareSenior Vice President & Vice President, Government Relations at Genesis HealthCare
Joel CrawfordJoel Crawford
Property Manager/Carpenter at Self-employeedProperty Manager/Carpenter at Self-employeed