Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anaelle Florent

Newark,NJ

Summary

Experienced Benefits Specialist with a strong background in streamlining benefits administration processes to improve employee satisfaction and ensure compliance. Skilled in effective communication and problem-solving, successfully resolving complex benefits issues efficiently. Comprehensive expertise in this field makes a qualified candidate for the desired position, contributing to optimizing benefits programs and enhancing overall employee experience.

Overview

11
11
years of professional experience

Work History

Benefits Specialist

Summit Health Management
08.2022 - Current
  • Acted as the Subject Matter Expert (SME) on benefit plans, providing comprehensive guidance and assistance to employees while ensuring prompt and professional customer service.
  • Supported administration for health and welfare plans, wellness programs, and retirement plans, contributing to a balanced, productive workplace.
  • Sought continuous improvement in work processes to enhance quality, productivity, and employee satisfaction.
  • Drafted clear and effective benefits communications, ensuring all materials on internal and external portals were up-to-date and aligned with compliance requirements.
  • Assisted with compliance tasks, such as non-discrimination testing and annual audits, and accurately prepared and reviewed benefit invoices for payment.
  • Maintained employee benefit elections in Workday, verified accuracy in payroll deductions, and coordinated annual Open Enrollment, including employee meetings and system testing.
  • Communicated with employees, managers, and HR professionals to facilitate return-to-work processes, including handling accommodation requests and leave expirations.
  • Supported wellness initiatives, reinforcing company goals and promoting a culture of health and inclusion.
  • Provided guidance to HR teams in handling sensitive employee matters, ensuring compliance with legal requirements and company policies.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

HR Benefits Call Center Rep

Mount Sinai Health System
03.2019 - 08.2022
  • Coordinate benefits such as Medical, Dental, vision, LTD, STD, 401k, COBRA, qualifying family events, Healthcare Flexible Spending Accounts and TRIP program for over 20,000 employees enrolled in Mount Sinai medical plan
  • Provide benefits education and enrollment support to new hires as well as existing employees
  • Responsible for resolving cost-share discrepancies by working directly with Payroll and vendors
  • Calculate and submit refund request and retro deductions as needed
  • Assist with Benefits issues via emails and Benefits help desk tickets
  • Conducts weekly Benefits Orientation & Participates in special projects such as House Staff orientation, and Open Enrollment
  • Process faxes and approves documentations to ensure compliance with federal and state laws
  • Completes Medicare B and disability claim forms such as Aflac and Colonial
  • Responsible for daily phone inquiries for HR Benefits Call center
  • Daily in-coming calls of about 250
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Recruitment Intern

Aflac
11.2016 - 05.2017
  • Conducted thorough screenings of candidates, averaging 10 per week, for Consulting and Sales roles, ensuring a robust pipeline of qualified applicants
  • Assisted in weekly interview processes by participating in 3 to 4 sessions, contributing to the assessment of candidates through strategic questioning and collaboration with the hiring manager on applicant evaluations

ER Volunteer

SUNY Downstate Hospital
05.2014 - 11.2014
  • Facilitated patient care by aiding in bed preparations post-procedures and attending to basic needs, including meal and water provision, bed adjustments, and personal assistance
  • Maintained the integrity of patient records through meticulous organization and management of confidential files, ensuring systematic filing and easy access for healthcare staff

Education

BBA - Business Management and Finance, Human Resources

Brooklyn College, City University of New York
Brooklyn, NY
05.2018

AA - Liberal Arts

New York City College of Technology, City University of New York
Brooklyn, NY
12.2014

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Taleo
  • Oracle
  • Vlookup
  • Communication Skills
  • Organization Skills
  • Pivot Tables
  • Workday
  • HRIS proficiency
  • Problem-solving
  • Attention to detail
  • Analytical thinking
  • Regulatory compliance
  • Employee relations
  • Project management
  • New employee enrollment
  • Verbal and written communication
  • Written and oral communication
  • Employee benefits laws
  • Retirement plans
  • New employee orientations
  • Open enrollment
  • Recruitment support

Timeline

Benefits Specialist

Summit Health Management
08.2022 - Current

HR Benefits Call Center Rep

Mount Sinai Health System
03.2019 - 08.2022

Recruitment Intern

Aflac
11.2016 - 05.2017

ER Volunteer

SUNY Downstate Hospital
05.2014 - 11.2014

BBA - Business Management and Finance, Human Resources

Brooklyn College, City University of New York

AA - Liberal Arts

New York City College of Technology, City University of New York
Anaelle Florent