Anthony Fleming
Bronx,NY
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
Desktop Support Analyst
Summit Health Management
04.2022 - Current
- Troubleshoot various technical issues dealing with printers, network connectivity and phone systems.
- Work with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Install new hardware and software, patched systems, and configure settings.
- Maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals.
- Identify inefficiencies in system processes, reducing ticket backlog by 20%
Application Support Technician
Hexagon/Intergraph
01.2020 - Current
- Work closely with various teams and NYPD 911 operators, providing tier 1 and tier 2 support of dispatch software and hardware
- Monitor system alerts and communication logs for error detection
- If alerts are received detailed description is escalated to Tier 2 for Root Cause Analysis
- Analyze and troubleshoot integration issues related to system configuration, data, maps and workflows.
Service Desk Analyst
Montefiore Information Technology
09.2016 - 09.2021
- Troubleshoot software and security issues and accurately documented issue for next level escalation
- Process over 3000+ service requests a year that included application access, software and hardware install, and company policy inquiry
- Manage users and groups for more than 40,000 employees that use multiple applications
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate Degree Applied Science - Computer Operations-Network Administration and Security
LaGuardia Community College
Long Island City, NY08.2013
Skills
- Software Installation
- Hardware installations
- Troubleshooting skills
- Mobile devices
- End-user support
Affiliations
Member of the Association of Information Technology Professionals
Timeline
Desktop Support Analyst
Summit Health Management
04.2022 - Current
Application Support Technician
Hexagon/Intergraph
01.2020 - Current
Service Desk Analyst
Montefiore Information Technology
09.2016 - 09.2021
Associate Degree Applied Science - Computer Operations-Network Administration and Security
LaGuardia Community College
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