Anthony Cardenas
Long Beach,CA
Summary
Meticulous Desktop Analyst offering excellent skills in installation, repair, maintenance and customer service. Demonstrating a high level of ownership and initiative. Team-oriented whom works well in a collaborative environment. Highly enthusiastic professional who excels in fast-paced deadline-driven environments.
Overview
8
8
years of professional experience
Work History
Desktop Support Analyst
Loandepot
Irvine, CA
09.2020 - Current
- Provide on-site and remote technical support to users.
- Maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals.
- Use advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Troubleshoot various technical issues dealing with printers, network and phone systems.
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configure hardware, devices and software to set up work stations for employees.
Field Service Technician
Advantage 1 Solutions
Fullerton, CA
10.2017 - 09.2020
- Properly complete work reports for each site visit
- Provide on-site technical support to troubleshoot, repair and maintain IT equipment
- Prepare all IT components for Panoramic X-ray machines
- Test and turn up new AT&T Circuits
- Locate MPOE and extend POTs Lines in order to install Credit Card Machines
- Run and terminate data cabling
- Install Network rack and equipment such as Cisco switches, routers, Access points, UPS Batteries, and Servers
- Mount and adjust both IP and Coax Security Cameras
- Build Ergotron mounts and install workstations
Senior Desktop Support Technician
Loandepot
Irvine, CA
03.2022 - Current
- Configured and troubleshot printers, scanners, and other peripherals.
- Installed hardware and software updates and upgrades.
- Performed system backups using imaging software.
- Assisted in the development of training materials for end users on various topics related to computer usage.
- Provided remote assistance to users via phone, email, or remote access tools.
- Identified root cause analysis of recurring incidents within the environment.
- Managed inventory of IT assets including laptops, PCs, mobile devices .
- Coordinated with vendors for repair services when necessary.
- Maintained positive working relationship with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Facilities Technician
Western Dental Services
Orange, CA
01.2016 - 10.2017
- Provided Facilities support for 300 Dental Offices
- Worked quickly on emergency requests in order to minimize disruptions to Offices
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems
- Handled all equipment troubleshooting and system optimization tasks at to keep production efficient and optimized
- Accurately read, understood, and carried out written instructions
- Communicated operational issues and changes to supervisor on regular basis
- Supported technicians in equipment maintenance and repair
Education
Diploma -
Cypress High School
Cypress, CA2006
Skills
- Hardware installation
- Technical support
- Workflow management
- Oral and written communication
- Equipment maintenance
- Remote Technical Support
- Multitasking and Prioritization
- Asset Management
- End-User Training
- Software Installation
- Vendor Relations
- Hardware Troubleshooting
Timeline
Senior Desktop Support Technician
Loandepot
03.2022 - Current
Desktop Support Analyst
Loandepot
09.2020 - Current
Field Service Technician
Advantage 1 Solutions
10.2017 - 09.2020
Facilities Technician
Western Dental Services
01.2016 - 10.2017
Diploma -
Cypress High School
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