Ananya Tasnim
Frisco,TX
Summary
Dynamic Student Accounts Specialist at Southern Methodist University, with expertise in financial operations, FERPA compliance, and cross-department coordination. Proven ability to resolve billing discrepancies and deliver high-quality customer service in high-volume environments. Leverages a background in teaching and student support to communicate complex information clearly while utilizing digital workflows, PeopleSoft systems, and training capabilities to ensure accuracy, efficiency, and positive student experiences.
Overview
15
15
years of professional experience
Work History
Student Accounts Specialist
Southern Methodist University
Dallas, Texas
08.2024 - Current
- Provide frontline support for student accounts, tuition billing, payment plans, account holds, and account inquiries via phone, email, and in-person service.
- Managed student accounts to ensure accurate billing and payments.
- Analyzed account data to identify discrepancies and resolve issues.
- Provided customer support for students and families regarding financial inquiries.
- Applied FERPA regulations in the daily processing of student records, billing inquiries, and account documentation.
- Process charges, audit courses, account adjustments, and reconciliation activities to ensure billing accuracy.
- Manage high-volume caseloads while maintaining exceptional customer service and confidentiality.
- Advised students on financial aid options and eligibility, while resolving aid-related questions and concerns.
District-Wide Substitute Teacher
McKinney ISD
McKinney, Texas
01.2021 - 08.2024
- Implement lesson plans, and provide instructional continuity across grade levels.
- Maintain attendance and student records using digital platforms.
- Deliver individualized academic support while coordinating with instructional teams.
- Support documentation, reporting, and compliance workflows in dynamic school environments.
Special Education Teacher
Jesse McGowen Elementary
08.2023 - 02.2024
- Developed and implemented IEPs, behavior intervention plans, and differentiated instruction.
- Maintained accurate service documentation and compliance records.
- Collaborated with multidisciplinary teams and families.
Instructor
The Tutoring Center of Allen
10.2021 - 07.2023
- Assessed learning needs, and delivered targeted academic instruction.
- Maintained progress documentation.
- Communicated with families and academic staff.
Wafer Probe Associate
Finisar (II-VI)
11.2017 - 12.2019
- Operated quality testing systems and managed defect tracking data.
- Prepared technical performance reports.
- Trained and onboarded staff on documentation protocols.
Electronics Customer Service Associate
Walmart
09.2016 - 07.2018
- Delivered high-volume customer service, product education, and staff support.
Quality Analyst
ServicEngine BPO
04.2011 - 06.2014
- Conducted AML/KYC compliance audits and risk reviews.
- Prepared regulatory documentation and summaries.
- Contributed to training and process improvement initiatives.
Education
Master of Education - Curriculum and Instruction
University of Texas Rio Grande Valley
Rio Grande Valley Bachelor of Science - Electrical & Electronics Engineering (Telecommunications)
Ahsanullah University of Science & Technology
BangladeshSkills
- Student accounts and financial operations
- Financial aid assistance
- FERPA compliance and records management
- Billing and account resolution
- Student financial support
- High-volume customer service
- Training and instructional support
- Documentation and data accuracy
- PeopleSoft SIS systems
- Digital workflow proficiency (Google Workspace and MS Office)
- Effective communication and collaboration
- Administrative support and reporting
- Multitasking and records management
- Client retention strategies
Languages
- English
- Bangla
- Hindi / Urdu
Timeline
Student Accounts Specialist
Southern Methodist University
08.2024 - Current
Special Education Teacher
Jesse McGowen Elementary
08.2023 - 02.2024
Instructor
The Tutoring Center of Allen
10.2021 - 07.2023
District-Wide Substitute Teacher
McKinney ISD
01.2021 - 08.2024
Wafer Probe Associate
Finisar (II-VI)
11.2017 - 12.2019
Electronics Customer Service Associate
Walmart
09.2016 - 07.2018
Quality Analyst
ServicEngine BPO
04.2011 - 06.2014
Master of Education - Curriculum and Instruction
University of Texas Rio Grande Valley
Bachelor of Science - Electrical & Electronics Engineering (Telecommunications)
Ahsanullah University of Science & Technology