Sondra Mckelvey
Summerville,SC
Summary
Healthcare billing and accounting professional with experience in medical billing, insurance claims, accounts receivable, reimbursement, and financial reconciliation. Skilled in EPIC, eClinicalWorks (ECW), Excel, and healthcare compliance. Known for accuracy, strong analytical skills, and delivering excellent customer service in fast-paced healthcare environments. An enthusiastic team player with a proven track record of improving workflow efficiency and enhancing patient satisfaction.
Professional billing expert with strong expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Known for collaborative teamwork, adaptability, and achieving organizational goals. Skilled in medical coding, insurance claims, and ERP systems.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Southern Coast Spine and Pain Specialist
Summerville, SC
11.2024 - 03.2026
- Managed invoices, tracked payments, and reconciled accounts using ECW software.
- Reduced outstanding balances by 15% through proactive account follow-up.
- Generated reports, audited records, and analyzed invoices for accuracy and completeness with 98% billing accuracy.
- Answered billing inquiries via phone and took payments over the phone for outstanding balances.
- Utilized Excel for data tracking and reporting.
- Processed insurance claims efficiently, ensuring accurate billing and minimal delays.
- Reviewed patient accounts for discrepancies, facilitating timely resolutions and enhancing accuracy.
- Worked remotely
Accountant / Fiscal Analyst II
MUSC College of Dental Medicine
Charleston, SC
10.2023 - 11.2024
- Prepared, reviewed, and submitted 200+ insurance claims weekly in compliance with payer policies for dental insurance, Medicaid, and federal programs.
- Audited claims and documentation for accuracy, compliance, and completeness.
- Managed accounts receivable, monitored overdue claims, and resolved credit balances for multiple providers.
- Supported patients and staff with billing inquiries, providing clear explanations and solutions with a high first-contact resolution rate.
- Reconciled deposits and generated financial reports to monitor billing activity.
- Managed reimbursement processes using EPIC software.
Referral & Intake Coordinator
MUSC
Charleston, SC
02.2023 - 10.2023
- Temporary Assignment from Temp agency
- Coordinated patient scheduling, verified insurance coverage, and managed intake documentation.
- Facilitated communication between patients, providers, and insurance companies.
- Maintained HIPAA compliance by safeguarding patient confidentiality.
- Participated in community outreach programs to improve healthcare accessibility.
- Coordinated patient intake processes to ensure efficient scheduling and registration.
- Implemented electronic health record systems to streamline data entry and retrieval.
- Collaborated with healthcare teams to improve patient scheduling and resource allocation.
- Coordinated patient intake process, ensuring accurate data collection and documentation.
Mail Clerk / Sales Associate
U.S. Postal Service
North Charleston, SC
11.2021 - 02.2023
- Managed mail processing and routing, ensuring timely delivery.
- Delivered excellent customer service in retail transactions.
- Processed incoming and outgoing mail using automated sorting systems efficiently.
- Maintained accurate records of postal transactions and delivery schedules daily.
Referral & Intake Specialist
Compass Health
North Charleston, SC
11.2020 - 11.2021
- Conducted initial patient assessments, verified insurance, and scheduled appointments.
- Managed data entry and maintained accurate patient records in EMR systems.
- Provided excellent customer service, resolving scheduling issues and addressing patient questions.
- Ensured compliance with healthcare privacy and confidentiality policies.
- Worked remotely scheduling appointments .
Care Advisor
PEC360
North Charleston, SC
09.2019 - 09.2020
- Managed patient scheduling, insurance verification, and billing inquiries.
- Supported clinical staff with administrative duties and coordinated communication between patients and providers.
- Addressed patient concerns and facilitated referrals to community resources.
Billing Coordinator
National Allergy & ENT
Charleston, SC
06.2018 - 09.2019
- Resolved billing discrepancies, submitted claims, and negotiated payment plans.
- Managed collections, reducing overdue accounts through proactive follow-up.
- Coordinated billing processes, ensuring timely and accurate invoicing for patient services.
- Managed insurance verification procedures to enhance revenue cycle efficiency.
Customer Service & Retail Positions
Various Employers
01.2013 - 01.2018
- Delivered outstanding customer service, managed cash transactions, and maintained store standards.
Education
Bachelor of Science - Accounting
South University Savannah
GA11-2028
Medical Billing And Coding - Healthcare
Miller-Motte Technical College
North Charleston, SC08-2020
High School Diploma - undefined
James Island Charter High School
06-2015
Skills
- Medical Billing & Coding
- Insurance Verification & Claims Management
- Healthcare Customer Service
- Patient Scheduling & Registration
- Accounts Receivable & Reconciliation
- HIPAA Compliance & Data Security
- Electronic Health Records (EHR) Management
- Office Administration & Documentation
- Strong Communication & Interpersonal Skills
- MS Office Suite & EMR Systems
- Accounts Payable
- Data Analysis
- Financial Auditing
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- 180 Inbound/Outbound calls
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved insurance issues which led to the results of the claim being paid.
- Achieved getting all the medical claims paid by completing the claims on the insurance portals with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Billing Specialist
Southern Coast Spine and Pain Specialist
11.2024 - 03.2026
Accountant / Fiscal Analyst II
MUSC College of Dental Medicine
10.2023 - 11.2024
Referral & Intake Coordinator
MUSC
02.2023 - 10.2023
Mail Clerk / Sales Associate
U.S. Postal Service
11.2021 - 02.2023
Referral & Intake Specialist
Compass Health
11.2020 - 11.2021
Care Advisor
PEC360
09.2019 - 09.2020
Billing Coordinator
National Allergy & ENT
06.2018 - 09.2019
Customer Service & Retail Positions
Various Employers
01.2013 - 01.2018
High School Diploma - undefined
James Island Charter High School
Bachelor of Science - Accounting
South University Savannah
Medical Billing And Coding - Healthcare
Miller-Motte Technical College