Stacy Garza
Los Fresnos,TX
Summary
Dynamic billing specialist with extensive experience at Doctors Hospital at Renaissance, excelling in insurance verification and appeals. Proven ability to enhance clinic workflow through effective communication and time management. Proficient in ICD-10 coding and EMR systems, ensuring compliance and accuracy in medical billing processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing Specialist - Outpatient Physical Therapy
Doctors Hospital at Renaissance (DHR)
Harlingen, USA
02.2024 - Current
- Scheduled and coordinated therapy appointments to support clinic workflow.
- Conducted insurance verifications using TMHP, Availity, and payer portals.
- Submitted and tracked prior authorizations to secure timely access.
- Managed insurance appeals and referrals to ensure reimbursement.
- Handled VA vouchers in compliance with federal regulations.
- Collaborated virtually with billing and administrative teams to meet remote workflow requirements.
Billing Clerk
Valley Day and Night Clinic
Brownsville, USA
03.2022 - 01.2024
- Verified patient and insurance data for billing accuracy.
- Submitted claims to commercial and government payers.
- Applied ICD-10 and CPT codes for invoice generation.
Front Desk Supervisor
Valley Day and Night Clinic
Brownsville, USA
03.2021 - 03.2022
- Managed front desk operations and trained staff.
- Addressed client concerns and ensured quality service.
Receptionist
Valley Day and Night Clinic
Brownsville, USA
04.2021 - 12.2021
- Scheduled diagnostic appointments and processed referrals.
- Managed check-in/check-out for up to 100 patients daily.
Call Center Agent
Valley Day and Night Clinic
Brownsville, USA
11.2017 - 04.2021
- Delivered high-quality phone-based support and maintained HIPAA compliance.
- Collected feedback for service improvement reporting.
- Demonstrated experience in remote communication tools and virtual workflows.
Receptionist
Valley Day and Night Clinic
Brownsville, USA
03.2013 - 11.2017
- Performed administrative duties and managed 200+ daily check-ins.
- Assisted with onboarding and workflow training for new staff.
Education
Medical Coding Certificate -
South Texas College
McAllen, TX05.2024
Skills
- Medical Billing & Coding
- Insurance Verification & Appeals
- ICD-10
- CPT
- HIPAA Compliance
- E/M Medical Coding
- CM-1500 Processing
- COB
- EOB Review
- EMR Systems
- Remote Work Communication
- Time Management
- Microsoft Office Suite
- Medical Billing Software
- Microsoft Word
- Microsoft Excel
- Remote Work Tools
- Zoom
- Teams
- Slack
- VPNs
Certification
AHIMA CCA Exam, Completed (Certification pending)
References
Available upon request
Timeline
Billing Specialist - Outpatient Physical Therapy
Doctors Hospital at Renaissance (DHR)
02.2024 - Current
Billing Clerk
Valley Day and Night Clinic
03.2022 - 01.2024
Receptionist
Valley Day and Night Clinic
04.2021 - 12.2021
Front Desk Supervisor
Valley Day and Night Clinic
03.2021 - 03.2022
Call Center Agent
Valley Day and Night Clinic
11.2017 - 04.2021
Receptionist
Valley Day and Night Clinic
03.2013 - 11.2017
Medical Coding Certificate -
South Texas College