Evelyn Gutierrez
Lacey
Summary
Dynamic Production Planner and Case Manager with a proven track record of enhancing operational efficiency and delivering customer service excellence. Expertise in developing and optimizing production schedules, managing inventory, and coordinating logistics to align with sales forecasts and customer order deadlines. Strong administrative support skills combined with effective case management techniques foster collaboration among teams and ensure timely conflict resolution. Committed to leveraging emerging technologies and innovative solutions to drive productivity while maintaining meticulous attention to detail in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Production Planner II
Ossur/Naked Prosthetics
Olympia, WA
01.2022 - 01.2026
- Achieved timely production alignment by collaborating with medical hand prosthetic manufacturing team on order reviews that matched customer demand with available resources. Improved departmental workflow management to support efficient production processes. Delivered accurate reports on production status and efficiency while contributing to cost management initiatives. Created optimized production schedules to facilitate on-time delivery and enhance workflow. Analyzed inventory levels to guarantee material availability and minimize surplus stock. Enhanced operational communication and processes by working closely with cross-functional teams. Streamlined office operations to maximize workflow efficiency and support achievement of team objectives. Improved document retrieval and organization through the development and maintenance of effective filing systems.
- Facilitated preparation of reports, presentations, and correspondence for internal communications.
- Provided essential clerical support to enhance workflow efficiency through document management activities.
- Oversaw project workflows to facilitate timely deliveries through task prioritization, effective delegation, and comprehensive follow-ups. Developed and refreshed detailed production reports to provide management with insights into operational progress.
- Assisted engineering team in improving product designs to support enhanced production efficiency. Tracked production metrics to identify trends and recommend adjustments for better operational efficiency.
Case Manager/Medical assistant
AltaMed
Santa Ana, CA
01.2014 - 01.2017
- Conducted comprehensive client evaluations and designed personalized care strategies to enhance individual well-being.
- Facilitated client compliance with health department regulations and grant funding requirements for enhanced service delivery. Conducted community outreach and research to identify resource gaps and service needs. Established strong relationships with clients, bridging them to vital community resources and support services.
- Oversaw client progress and refined strategies to optimize service delivery and outcomes.
- Coordinated efforts with diverse teams to enhance comprehensive support services for clients' health and social requirements.
- Guided junior staff in mastering best practices for effective case management techniques and strategies.
- Evaluated case data trends to drive strategic decision-making and improve program effectiveness.
- Oversaw documentation processes for all cases, guaranteeing adherence to compliance regulations and confidentiality protocols.
- Performed in-depth evaluations of client circumstances to determine challenges, objectives, and essential support strategies.
- Provided comprehensive education on available programs and services to empower clients in their care choices.
- Designed and executed tailored case management strategies aimed at achieving positive client results.
- Promoted fair treatment of clients by effectively engaging with external agencies and institutions on their behalf.
- Delivered crisis intervention support to clients in emergency situations, utilizing effective de-escalation techniques.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Guided clients through housing legal services and public benefits to enhance resource accessibility.
- Attended regular training sessions to remain informed about best practices in case management.
Medical Assistant Lead
Garden Grove Medical Group
Garden Grove, CA
01.2011 - 01.2017
- Executed clinical and administrative duties while supporting specialized physicians. Clinic duties include patient intake, triage, procedures, lab work, medical equipment sterilization. Admin duties closely relate to receptionist. Expert in patient scheduling, insurance verification and billing. Assisted senior medical providers with consistent reliability and support. Facilitated smooth daily operations for patients and office staff.
- Coordinated patient scheduling and follow-up appointments, enhancing clinic workflow. Collected patient medical histories, including medication details, symptoms, and allergies. Guided patients to examination rooms, answered inquiries, and prepared for physician evaluations. Provided patient care through vital signs monitoring and medical history documentation. Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted in managing medical records through filing, organizing, and scanning documents. Contributed to reducing wait times by promptly processing insurance claims, verifying coverage, and securing necessary pre-authorizations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly. Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions. Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Medical Assistant Cert. - Medical Assisting
Concord Career College
Garden Grove, CA2011
H.S Diploma - H.S Diploma
Magnolia High School
Anaheim, CA07-2010
Skills
- Project management
- Project care planning
- Resource Allocation
- Data Analysis
- Software Proficiency
- Production Optimization
- Supplier Coordination
- Problem-solving
- Workflow coordination
- Medical support
- Care coordination
- 55 WPM
- More
Languages
Spanish
Professional Working
Timeline
Production Planner II
Ossur/Naked Prosthetics
01.2022 - 01.2026
Case Manager/Medical assistant
AltaMed
01.2014 - 01.2017
Medical Assistant Lead
Garden Grove Medical Group
01.2011 - 01.2017
Medical Assistant Cert. - Medical Assisting
Concord Career College
H.S Diploma - H.S Diploma
Magnolia High School
Communication
Detail-oriented professional with a unique background spanning production planning, healthcare and case management. Proven track record of serving as a cross-functional bridge, successfully translating customer demands into daily manufacturing schedules while aligning team priorities to optimize workflow. Brings an enhanced advantage of deep empathy, compassion, and active listening developed through hands-on experience as a medical assistant. Adept at managing multi-line phone systems and driving seamless collaboration across diverse teams
Leadership
- Strategic Leadership: Leveraged years of experience navigating complex situations to make high-stakes decisions, consistently weighing outcomes with strict accountability.
- Ethical Advocacy: Demonstrated unwavering integrity and strong moral principles, aligning daily actions with the long-term goals and good of the company.
- Case Management & Collaboration: Acted as a dedicated patient advocate while driving cross-functional team coordination to ensure high-quality care delivery.
- Inclusive Communication: Championed a culture of respect and understanding, effectively collaborating with and supporting individuals from diverse backgrounds.