Evelyn Hernandez Nontiel
Los Banos,CA
Summary
Results-driven retail professional with extensive experience in customer service and team leadership. Skilled in inventory management and conflict resolution. Ready to leverage bilingual communication skills to enhance customer experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Retail Worker
DDs Discount
Los Banos, CA
06.2023 - Current
- Maintained store organization by restocking shelves and arranging merchandise displays.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Assisted in counting and organizing cash for store operations. Supported alignment of cash with system records. Prepared deposits and cash orders for daily transactions. Managed cash register operations effectively.
Supervisor
CVS Pharmacy
San Jose, CA
05.2019 - 07.2022
- Oversaw store operations, including opening and closing procedures. Managed financial deposits and ensured smooth daily functions. Led efforts to maintain operational efficiency.
- Oversaw daily operations by managing 2–3 employees per shift and mentoring new team members.
- Executed updates to planograms, ensuring alignment with pricing changes and merchandising standards.
- Delivered exceptional customer service at front register and pharmacy counter.
- Executed COVID-19 testing assistance and maintained an orderly and sanitary workspace.
- Assisted photo department with daily operations. Handled phone inquiries in a professional manner.
- Served as a Spanish translator for customers and staff.
- Managed insurance coding processes for COVID-19 testing in nursing homes.
Cashier/Key Holder Supervisor
Party Fever
Milpitas, CA
12.2016 - 02.2018
- Completed balloon orders and provided customer service for rentals and events.
- Managed inventory, stocking, shipments, and rental equipment.
- Opened and closed the store and trained new employees.
- Answered phones professionally and assisted customers with product selection.
Education
High School Diploma -
San Jose Conservation Corps
San Jose, CA06-2016
Skills
- Retail supervision
- Conflict resolution expertise
- Cash management
- Planogram development
- Inventory management
- quality assurance inspection
- Microsoft Word (basic)
- Bilingual: English & Spanish
Timeline
Retail Worker
DDs Discount
06.2023 - Current
Supervisor
CVS Pharmacy
05.2019 - 07.2022
Cashier/Key Holder Supervisor
Party Fever
12.2016 - 02.2018
High School Diploma -
San Jose Conservation Corps