Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Hair Salon Manager
Torinse Hair Styles
Houston, TX
10.2014 - 02.2019
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Identified cost-saving opportunities by evaluating operational processes and procedures.
Analyzed and recorded personnel and operational data and wrote activity reports.
Resolved customer complaints regarding worker performance or services rendered.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Managed accounts receivable and payable functions including invoicing and collection activities.
Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
Medical Records Clerk
Odyssey Healthcare
Houston, TX
03.2008 - 04.2012
Assigned patients to diagnosis-related groups using appropriate computer software.
Mentored junior team members and managed employee relationships.
Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
Assisted in developing processes for maintaining current information in patient's files.
Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
Monitored compliance with state and federal regulations regarding release of information.
Reviewed patient charts for accuracy and completeness.
Professional Bus Operator
Metro
Houston, TX
03.2019 - Current
Completed accident and incident reports accurately and legibly at end of scheduled shifts.
Maintained vehicle safety by monitoring, instructing and correcting passengers.
Monitored road conditions for hazards such as potholes or debris that could cause an accident or delay arrival times.
Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
Responded quickly and efficiently to emergency situations such as medical emergencies or accidents involving the bus.