Liana Miller
San Francisco,CA
Overview
11
11
years of professional experience
Work History
Hair Salon Manager
Salon DnA
555 Sutter St San Francisco CA 94102
01.2025 - Current
- Manage inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Assisted in training new receptionists on salon policies and procedures contributing to a cohesive work environment.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity while processing payments accurately, handling cash transactions and balancing daily sales reports.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
Gasoline Dispatcher
Double AA Corp
1435 Huntington Ave #200, South San Francisco, CA
03.2023 - 01.2024
- Maintained accurate records of all dispatch, improving data tracking for future analysis.
- Dividing responsibilities and concerning them as a team.
- 7 day on and 7 day off overnight dispatching.
- Maintaining a positive work environment.
- Managed conflict resolutions with customers, drivers and other personnel to encourage and remain professional.
- Managed high-stress situations calmly and effectively.
Receptionist Administrator
Lunar Energy
755 Ravendale Dr, Mountain View, CA 94043
07.2022 - 02.2023
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Gasoline Dispatcher
Double AA Corp
1435 Huntington Ave #200, South San Francisco, CA
06.2018 - 07.2022
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed high-stress situations calmly and effectively.
- Assisted in resolving customer complaints and grievances.
- Received new orders, prepared orders of gasoline via email.
- Monitored flow of paperwork via email.
Cashier
Costco Business Center
900 Dubuque Ave, South San Francisco, CA 94080
01.2015 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Keeping a neat work area.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated registers for cash, check, and credit card transactions with ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
GED -
GED
12-2026
Skills
- Self starter, organized & strong communication skills
- Data Entry
- Excel, Google sheets, Docs, Meet & Chat
- Dispatch software
- 5 years dispatching gasoline
- Incident Reporting
- Active Listening
- Multitasker
- Teamwork
- Problem-Solving
Timeline
Hair Salon Manager
Salon DnA
01.2025 - Current
Gasoline Dispatcher
Double AA Corp
03.2023 - 01.2024
Receptionist Administrator
Lunar Energy
07.2022 - 02.2023
Gasoline Dispatcher
Double AA Corp
06.2018 - 07.2022
Cashier
Costco Business Center
01.2015 - 06.2018
GED -
GED