Joy Draginis-Zingales
Greendale
Summary
Dynamic owner and designer hairstylist specialist with a background in education and a proven track record at Bellissima Design. Known for excelling in team leadership and collaboration, customer relations and operations management while seamlessly adapting to changing industry and business needs. Expertise in staff mediation management, financial procedures, inventory control, teaching and customer service excellence, while maintaining a strong focus on achieving results and maintaining high standards. Skilled in budget management and mentoring, fostering professional growth in others while navigating economic challenges effectively. Passionate about delivering excellence and professionalism to the cosmetology industry.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Hair Salon Manager
Cities Edge
03.2022 - Current
- Work to continuously increase salon business through effective sales, service, and operations policies.
- Help maintain organization and cleanliness of salon.
- Implement safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Oversee safety and sanitation practices of renters and salon space.
- Stipulate salon and Cosmetology state mandates.
Owner, Designer Hairstylist, Manager
Bellissima Design
10.1997 - Current
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Mentored junior designers, fostering culture of continuous learning and professional growth.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Hair Salon Manager
Salon Posh
05.2020 - 02.2022
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Provided guidance to stylists on advanced color, cutting and styling techniques, enhancing their skill set and service offerings.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Fostered a positive working environment, resulting in high employee retention rates.
Joico Laboratories Educator
Joico Laboratories / Sub Contractor
01.1994 - 05.2012
- Led professional development workshops in hair color, trends, cutting, styling and product knowledge, sharing innovative strategies with peers.
- Engaged in continuous professional development to stay current with industry and pedagogical strategies.
- Lead model room operations including coordinating model contracts, tracking supplies and running models at hair shows around the tri-state area.
- Assisted guest artists as needed
- ICE Platform Artist 1998 - 2004
- Supported front end sales during Midwest Hair Shows
Master Hair Designer
Sandra Robert Hair Design
01.1994 - 03.1997
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
- Enhanced client satisfaction by providing personalized hair consultations and utilizing advanced styling techniques.
- Continuously updated knowledge of latest trends in hair design by attending workshops, trade shows, and industry conferences.
- Contributed to the salon''s success by consistently meeting and exceeding monthly sales targets in product sales and services.
- Optimized appointment scheduling with strategic time management approaches to accommodate clients.
Education
Cosmetology -
Universal Academy Of Cosmetology And Hair Design
Greenfield, WIBachelor of Arts - Education
Alverno College
Milwaukee, WI05-2016
Skills
- Excellent customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Seasoned public speaker
- Leadership experience in training students and professionals
- Experience running research projects and developing coursework
- Strong organizational skills
- Extensive experience in budget management
Accomplishments
* National recognition for Superb Customer Service
* National Finalist in John Amico Hair Model Search
* Inducted into The Book of Who's Who
* Joico Educator
* ICE Platform Artist
Certification
- Licensed Cosmetologist - 1989 to present
- Certified Substitute Teacher 2017 to present
- BARBICIDE Certification - 2020 to present
Timeline
Hair Salon Manager
Cities Edge
03.2022 - Current
Hair Salon Manager
Salon Posh
05.2020 - 02.2022
Owner, Designer Hairstylist, Manager
Bellissima Design
10.1997 - Current
Joico Laboratories Educator
Joico Laboratories / Sub Contractor
01.1994 - 05.2012
Master Hair Designer
Sandra Robert Hair Design
01.1994 - 03.1997
Cosmetology -
Universal Academy Of Cosmetology And Hair Design
Bachelor of Arts - Education
Alverno College
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