Evelyn Island-Mateo
Fitchburg,MA
Summary
Accomplished Property Manager with a proven track record at BACO Realty Corporation, enhancing occupancy and revenue by over 50%. Expert in tenant relations and lease administration, I excel in strategic planning and problem-solving. My bilingual communication skills ensure exceptional customer service, fostering significant client relations and community engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
On-Site Property Manager
BACO Realty Corporation
San Diego, CA
07.2023 - 05.2024
- Oversight of all day-to-day operations
- Work alongside team members and direct reports to maximize sales, marketing, occupancy, and revenue growth the facility
- Provide outstanding customer service including assessing and resolving customer queries and problems and professionally
- Effectively sell storage units to telephone, walk-in and email inquiries by employing the methods within our Call Flow Guidelines
- Complete leases and other documentation in a neat and orderly manner
- Reduce delinquent accounts through telephone, text and email contact
- Network with other businesses to grow awareness and expand presence within the local community
- Audit inventory and other administrative tasks
Operations Manager
Tropical Point Restaurant
Nashua, NH
03.2020 - 05.2023
- Work closely with restaurant owner
- Help with grant writing and network with local businesses
- Ensure excellent customer service
- Ensure quality assurance for restaurant
- Provide training to new staff
- Administrative duties
Case Manager
The Arc of Opportunity
Fitchburg, MA
11.2021 - 04.2022
- Working with families and individuals with disabilities help them become independent
- Administrative duties
Resident Services Coordinator
Douglas Emmett Management LLC
Honolulu, HI
10.2018 - 05.2019
- Special projects as directed by Community Manager
- Property management
- Administrative duties
- Prepare monthly reports for Community Manager review and approval
- Coordinate information for tenants events with Community Manager and vendors
- Research and make recommendations to Community Manager for more cost-effective and efficient methods of property's performance
Education
MBA - Business Administration Management
Fitchburg State University
Massachusetts05.2019
Communications - Professional Communication Studies
Fitchburg State University
Fitchburg, MA01.2016
Media Arts and Technology - Broadcasting
Mount Wachusett Community College
Gardner, MA01.2015
Skills
- Customer service
- Grant writing
- Writing Skills
- Editing
- Stress Management Skills
- Management
- Presentation Skills
- Public Speaking
- Bi-lingual in English and Spanish
- Adult Education
- Events Management
- Event Planning
- Word processing
- Marketing
- Customer Support
- Public relations
- Office Management
- Case Management
- Restaurant experience
- Content Creation
- Bilingual
- Research
- Property management
- Communication skills
- Yardi
- Administrative Experience
- Military
- Sales
- Fundraising
- Advanced in Microsoft Office
- Problem-solving
- Tenant relations
- Rent collection
- Building inspections
- Lease administration
- Tenant and eviction laws
- Administrative leadership
- Multitasking
- Serve customers
- Multitasking Abilities
- Microsoft office
- Teamwork and collaboration
- Employee motivation and guidance
- Revenue generation
- Social media engagement
- Attention to detail
- Active listening
- Staff management
- Manage rentals
- Time management
- Strategic planning
- Professionalism
- Self motivation
- Relationship building
- Leasing and sales
- Client relations
Certification
First Aid Certification
Additionalinformation - Skillsandabilities
- I am bilingual I speak both fluent English and Spanish
- Advanced in many tech programs
Languages
- English, Expert
- Spanish, Expert
Awards
Leadership Award
Willingtorelocate
- New York, NY
- Massachusetts
- California
Assessments
Work style: Reliability, Proficient, 07/01/21, Tendency to be reliable, dependable, and act with integrity at work
References
References available upon request.
Timeline
On-Site Property Manager
BACO Realty Corporation
07.2023 - 05.2024
Case Manager
The Arc of Opportunity
11.2021 - 04.2022
Operations Manager
Tropical Point Restaurant
03.2020 - 05.2023
Resident Services Coordinator
Douglas Emmett Management LLC
10.2018 - 05.2019
MBA - Business Administration Management
Fitchburg State University
Communications - Professional Communication Studies
Fitchburg State University
Media Arts and Technology - Broadcasting
Mount Wachusett Community College
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