Raquel Cruz
Calimesa,CA
Summary
Managed property operations with a focus on Tenant satisfaction and maintenance efficiency.,Oversaw Tenant relations and property upkeep, fostering a positive living environment.,Utilized Problem-solving abilities to facilitate seamless property management.
Overview
22
22
years of professional experience
Work History
On-site property manager
Redlands Pines Apt.
Redlands, CA
12.2005 - 06.2026
- Responsibilities included: Oversaw daily operations of a residential apartment community.
- Collected rent, processed deposits, and managed accounts payable.
- Coordinated maintenance requests and vendor services to ensure timely completion of repairs.
- Maintained resident satisfaction by resolving concerns professionally and efficiently.
- Managed leasing activities, including tours, applications, lease preparation, and renewals.
- Performed property inspections to ensure cleanliness, safety, and curb appeal.
- Provided after-hours emergency support, including maintenance coordination and resident lockout assistance.
- Maintained accurate records, prepared reports, and ensured compliance with company policies and housing regulations.
On-site property manager
Basepalm Apartments
Highland, CA
06.2005 - 12.2005
- Responsibilities included: collecting rents, responding to resident concerns and complaints; issuing 3 days notice for non rent payments, coordinating and following up on maintenance requests; maintaining a clean and well-kept community; handling after-hours emergency maintenance issues, including unlocking doors for residents and providing excellent customer service while ensuring the smooth day-to-day operation of the property.
Apartment Manager
Country Club Apartments
San Bernardino, CA
07.2004 - 06.2005
- Responsibilities included: collecting rent and processing deposits; responding to resident concerns and complaints; coordinating and following up on maintenance requests; handling after-hours emergencies, including unlocking doors for residents; processing accounts payable; and providing excellent customer service while ensuring the smooth day-to-day operation of the property.
Education
Vocational Degree - Office skills/intro to accounting
Coachella Valley Adult School
Coachella, CA09-1998
High School Diploma - undefined
Indio High School
Indio, CA06-1997
Skills
- Skilled multi-tasker
- Reliability
- Fast learner
- Excellent attention to detail
- Customer service
- Problem solving
- Professionalism
Communication (Written and Verbal)
Conflict Resolution
Problem-Solving
Organization
Time Management
Multitasking
Attention to Detail
Decision-Making
Adaptability
Negotiation
Professionalism
Reliability
Customer service-focused
Lease renewals
Tenant relations
Property inspections
Rent collection
Property tours and inspections
Adaptable
Maintenance
Property management
Leasing and sales
Grounds maintenance
Multi-family property management
Apartment maintenance
Marketing and advertising
Preparing property agreements
Valid State name driver's license
Maintenance coordination
Unit vacancies
Skilled multi-tasker
LANGUAGES
English & Spanish
Timeline
On-site property manager
Redlands Pines Apt.
12.2005 - 06.2026
On-site property manager
Basepalm Apartments
06.2005 - 12.2005
Apartment Manager
Country Club Apartments
07.2004 - 06.2005
Vocational Degree - Office skills/intro to accounting
Coachella Valley Adult School
High School Diploma - undefined
Indio High School