Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Jackson

Douglassville,PA

Summary

Customer-focused Senior Business Analyst with a strong background in designing and implementing Guidewire Suite implementations, and reinsurance programs. Known for improving organizational productivity and efficiency through leveraging skills in strategic planning, project management, and team collaboration. Significant contributions to previous roles include streamlining processes, enhancing system functionality, and optimizing overall business performance. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience

Work History

Reinsurance Business Analyst

Castlebay Consulting
Reading, PA
01.2019 - 01.2025
  • Guided the reinsurance implementation across Guidewire's Policy Center, Claim Center, and Datahub/Info Center, ensuring compliance with contractual obligations, company policies, and industry regulations.
  • Partnered with the CFO and finance teams as the Subject Matter Expert (SME), documenting business needs, and leveraging out-of-the-box (OOTB) solutions for reinsurance and other insurance workflows.
  • Analyzed clients' legacy data and presented findings to senior management, identifying gaps in reinsurers' reporting requirements.
  • Analyzed reinsurance contracts and agreements, leading to improved compliance and alignment with business objectives.
  • Created innovative databases to enhance auditing and tracking processes.
  • Administered the Policy Center's treaty terms and reinsurance coverage mapping to the Claim Center.
  • Implemented Claim Center reinsurance script parameters and FNOL claim handling involving reinsurance coverages, ensuring reinsurer notifications, and claim reporting requirements were met.
  • Analyzed and verified premium and reporting data from Datahub, ensuring that required fields for reporting were successfully implemented prior to sending test samples to the reinsurer and prior to go-live.
  • Created UAT Reinsurance user guides, and facilitated training sessions for junior analysts, improving onboarding efficiency and knowledge transfer.
  • Served as the primary point of contact for reinsurance-related projects, collaborating across departments to drive successful outcomes.

Senior Lead Business Analyst

Castlebay Consulting
Reading, PA
01.2019 - 01.2025
  • Lead large-scale Guidewire implementations of Commercial Lines for Claim Center, Billing Center, Policy Center, and Digital Portals, ensuring that business requirements align with technical capabilities and system integration.
  • Lead Personal Lines state expansion implementation for both Claim Center and Billing Center, driving the initiative, and overseeing critical phases of the personal lines implementation.
  • Assisted with the Guidewire on-prem to cloud upgrade, ensuring that existing development was not compromised by the upgrade.
    Work closely with cross-functional teams, including developers, QA specialists, and others, to ensure the successful delivery of high-quality software solutions.
  • Define and document functional requirements, providing expert guidance to teams during the build and testing phases.
  • Lead end-to-end system testing, including the creation of test scenarios, and validation of test cases.
  • Present demos and progress updates to executive stakeholders, ensuring transparency and alignment with business objectives.

Quality Assurance Manager

Castlebay Consulting
Reading, PA
05.2015 - 12.2018
  • Managed quality assurance efforts for the Guidewire Insurance Suite, specializing in Policy Center, Claim Center, and Billing Center, while serving as the Subject Matter Expert (SME) for Reinsurance.
  • Collaborated closely with the CFO from 2019 onward to lead reinsurance validation and testing processes, ensuring alignment with financial and regulatory requirements.
  • Led QA teams in designing, developing, and executing comprehensive test plans for Guidewire software installations, ensuring all system integrations met functional and technical specifications.
  • Acted as the point of contact for all reinsurance-related issues, supporting both the business and technical teams during project implementations.
  • Created detailed documentation for test scenarios, executed both positive and negative testing, and validated system functionality for reinsurance components.
  • Provided guidance and leadership to junior QA team members, ensuring consistent delivery of high-quality testing and project results.
  • InsuranceNow platform: Personal and Commercial Lines QA.

Education

Guidewire Certified Ace - Business Analyst - Claim Center

Guidewire Education
02-2024

Guidewire Certified Professional - Claim Center Business Analyst - Claim Center

Guidewire Education
02-2024

Guidewire Associate Certification Insurance Suite - Guidewire InsuranceSuite

Guidewire Education
10-2022

Skills

  • Data analysis and systems integration
  • Reinsurance compliance
  • Guidewire implementation
  • Stakeholder engagement and cross-functional collaboration
  • Agile methodologies and product development
  • Gap analysis and quality assurance
  • Business process mapping

Timeline

Reinsurance Business Analyst

Castlebay Consulting
01.2019 - 01.2025

Senior Lead Business Analyst

Castlebay Consulting
01.2019 - 01.2025

Quality Assurance Manager

Castlebay Consulting
05.2015 - 12.2018

Guidewire Certified Ace - Business Analyst - Claim Center

Guidewire Education

Guidewire Certified Professional - Claim Center Business Analyst - Claim Center

Guidewire Education

Guidewire Associate Certification Insurance Suite - Guidewire InsuranceSuite

Guidewire Education

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Evelyn Jackson