Evelyn Kaminski
Joliet,IL
Summary
Dynamic and dedicated professional with extensive experience in customer service at Jewels Osco. Proven ability to enhance customer satisfaction through exceptional service and meticulous food safety practices. Skilled in food preparation and cash handling, consistently exceeding sales targets while fostering a collaborative team environment. Committed to maintaining cleanliness and operational efficiency.
Overview
14
14
years of professional experience
Work History
Deli Clerk
Jewels Osco
10.2019 - 03.2020
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
Cashier
Lambert Marathon
06.2013 - 10.2015
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Truck Unloader
Ashley Furniture Homestore Through Temp Agent
12.2013 - 05.2015
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Unloaded packages with care and placed in proper staging area.
- Increased efficiency by organizing and streamlining unloading processes.
- Assisted other team members in navigating large loads.
- Maximized space utilization in warehouse storage areas by organizing unloaded materials according to dimensions and weight constraints.
- Stacked or assembled materials into bundles and banded bundles together, using banding machine clincher.
- Operated pallet jacks
- Operated pallet jacks to aid in safe transport of heavy items.
- Ensured correct distribution of products after unloading, liaising with warehouse staff regarding storage locations.
- Boosted operational performance by undergoing regular training sessions on new equipment usage, safety protocols, and industry best practices related to truck unloading procedures.
- Contributed to a positive work environment through active participation in team-building activities and demonstrating strong commitment to organizational goals.
Cashier
Citco Gas
01.2006 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Basic
Ridgewood Community High School
Norridge, IL02-1998
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Cleaning and sanitizing
- Food preparation
- Food safety
- Meat slicing expertise
- Equipment safety
- Safe food handling
- Sanitation practices
- Food preparations
- Flexible schedule
- Work area maintenance
- Equipment use
- Heavy lifting
- Pricing and shelf labeling
- Proper food handling
- Merchandising displays
- Food safety compliance
- Cash handling proficiency
- POS system operation
- Food sales and promotion
- Product stocking and rotation
- Food running
- Cash handling
- Product rotation
- Product knowledge
- Equipment operation
- Product displays and showcases
- Inventory checks
- Cash register operation
- Cooking
- Product sampling
- Food safety standards
- Weights and measurements
- Loading and unloading
Timeline
Deli Clerk
Jewels Osco
10.2019 - 03.2020
Truck Unloader
Ashley Furniture Homestore Through Temp Agent
12.2013 - 05.2015
Cashier
Lambert Marathon
06.2013 - 10.2015
Cashier
Citco Gas
01.2006 - 12.2010
No Degree - Basic
Ridgewood Community High School
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