Summary
Work History
Education
Skills
Languages
Timeline
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Evelyn Latsen

Mesa,AZ

Summary

Dynamic barista with a proven track record at Just Love Coffee, excelling in time management and customer service. Recognized for enhancing customer satisfaction through personalized beverage recommendations and effective team leadership. Skilled in cash handling and maintaining cleanliness, contributing to a welcoming atmosphere and operational efficiency.

Work History

Barista

Just Love Coffee
  • Prepared high-quality beverages following standardized recipes and customer preferences.
  • Maintained cleanliness of workstation and equipment to ensure safety and compliance.
  • Assisted customers with menu selections, enhancing overall dining experience.
  • Operated espresso machines and brewing equipment efficiently during peak hours.
  • Managed inventory by tracking supplies and restocking as needed to minimize shortages.
  • Collaborated with team members to streamline service processes, improving workflow efficiency.
  • Trained new staff on beverage preparation techniques and customer service protocols.
  • Implemented upselling strategies, contributing to increased sales through personalized recommendations.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Hostess

Buffalo Wild Wings
  • Greeted and seated guests, ensuring positive first impressions and efficient flow of service.
  • Managed reservation system, optimizing seating arrangements during peak hours for improved guest experiences.
  • Communicated wait times and special requests to kitchen staff, enhancing order accuracy and customer satisfaction.
  • Assisted in training new host staff on procedures and customer interaction techniques for consistent service quality.
  • Monitored dining area for cleanliness and organization, contributing to a welcoming atmosphere for patrons.
  • Handled customer inquiries and concerns promptly, fostering a friendly environment and resolving issues effectively.
  • Collaborated with team members to streamline seating processes, reducing wait times during busy periods.
  • Implemented feedback mechanisms to gather guest input, improving overall service delivery and operational efficiency.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Barista

Beans and Cream
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Developed new employee onboarding program, accelerating training process and improving new hire performance.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.

Production

Outside The Box Admin
  • Managed inventory levels to prevent production delays.
  • Loaded, transported and stored props to prepare for production.
  • Troubleshot technical issues promptly, minimizing disruptions to production schedules.
  • Addressed and resolved equipment malfunctions quickly, minimizing production delays.
  • Decreased production time with optimization of cooling methods.
  • Maximized production efficiency with effective time management during pre-production planning stages.
  • Worked with director, production manager and department heads to prepare final budgets, shooting schedules and production dates.
  • Streamlined production system of Type products, analyzing points of production to increase overall efficiency and product sales.

Education

GED - N/a

Highland High School
Mesa, AZ
03.2025

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Team leadership
  • Adaptive and creative
  • Decision-making

Languages

Sign language
Limited Working

Timeline

Barista

Just Love Coffee

Hostess

Buffalo Wild Wings

Barista

Beans and Cream

Production

Outside The Box Admin

GED - N/a

Highland High School
Evelyn Latsen