Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelyn Liang

Care Navigator
Queens,NY

Summary


Skilled Customer Service professional with strong expertise in problem-solving, coordination and advocacy. Proven track record of optimizing customer satisfaction through effective communication skills, interpretation, and resource management. Reliable, adaptable, and focused on achieving impactful results the very first time.

Overview

5
5
years of professional experience

Work History

Bilingual Care Navigator

United Healthcare, Optum
12.2022 - Current
  • Outreach and Guide both English and Cantonese-speaking Members through healthcare options, enhancing understanding and satisfaction.
  • Resolve complex care issues and advocate needs with Healthcare providers, specialists and vendors.
  • Follow Federal guidelines in conducting timely health risk assessments in order to better understand Member's health conditions and relative treatments.
  • Utilize language skills to bridge communication gaps and to foster understand, trust and clarity.
  • Provide referrals and assistance to Members such as housing, utilities, rent assistance, home care services, transportation using FindHelp, Department of Aging resources etc.
  • Facilitate understanding of Medicare and Medicaid benefits.

Cantonese Interpreter

Cyracom / Voiance
05.2020 - 11.2023
  • Facilitated accurate communication between clients and service providers in high-pressure environments.
  • Interpreted complex medical, legal, and technical terminology to ensure clarity and understanding.
  • Achieved a 3.98/4 quality score, maintaining high performance standards.
  • Mentored junior interpreters on best practices and effective interpretation techniques.
  • Supported Emergency services with accurate language solutions, impacting critical outcomes.

Education

Bachelor of Arts - Political Science

York University
Toronto, Canada

Master of Arts - Hospitality

New York University
New York, NY
05-1992

Skills

    Fluent in Cantonese, Mandarin

    Semi-Fluent in Shanghainese

    Customer Service

    Time Management

    Attention to Details

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
English
Full Professional

Work Type

Full Time

Work Location

Remote

Important To Me

Healthcare benefitsWork from home optionPaid time offPaid sick leaveWork-life balance

Timeline

Bilingual Care Navigator

United Healthcare, Optum
12.2022 - Current

Cantonese Interpreter

Cyracom / Voiance
05.2020 - 11.2023

Bachelor of Arts - Political Science

York University

Master of Arts - Hospitality

New York University

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