Raquel Hall

As a Bilingual Care Navigator at Shanti PACT, it is my responsibility to build trusted relationships with Potrero Hill residents while increasing housing stability through tailored eviction prevention and advocacy services. I spend lots of my time with my clients preparing them for upcoming relocations. I am responsible of providing up-to-date information, helping residents get their files and vital documents in order to help them transition into their new HOPE SF units smoothly. I currently case manage approximately 40-60 On and Off lease families and Single individuals.

I oversee the EHV program (Emergency Housing Voucher) where I meet weekly with HSH and SFHA to make sure all referred applicants are housed. I have credentials to the ONE system where I am able to monitor and track all EHV applicants voucher status. I also provide my residents with on-going emotional support while building trusted working relationships with San Francisco Housing Authority staff, HOPE SF staff, Potrero project development partners (BRIDGE Housing, Eugene Burger Management) and local community health and social service partners such as the Potrero Hill YMCA, C.A.R.E and the Potrero Hill Wellness Center.

• As RSC II, I overseen RSC I position and together supported residents with concerns about property and neighbors, including mediation, crisis intervention, work orders, and housing re-certifications with SFHA. I was responsible to directly refer for support from Property Management team while collaborating with tenant case managers from outside agencies. I spent good amount of time working with property manager to coordinate activities and events to create safe, positive and inclusive environment for residents of 691 China Basin.

• As Bilingual Care Supervisor at HomeBridge, it is was my primary responsibility to supervise all assigned care providers who served clients at HomeBridge. My role also consisted of creating and maintaining as a Care Supervisor also consisted of creating and maintaining a full-time work schedule for providers I supervised. I provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

• As a Bilingual Case Manager, I had the responsibility of case managing all of the Cantonese families who children attended the family resource center. I also assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.