Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Evelyn Lopez

South Gate,CA

Summary

Highly motivated and results oriented professional with over seven years of proven success in customer service, claims management, sales, and team leadership. Expert at navigating complex challenges with strong analytical skills, exceptional attention to detail, and a calm, solutions-focused approach. Skilled at building trust and rapport with customers, while driving operational excellence and streamlining processes. A proactive self-starter with a relentless commitment to delivering outstanding results, thriving in fast-paced environments, and consistently exceeding expectations.

Overview

9
9
years of professional experience

Work History

Claims Manager

Teza Doors and Windows
Los Angeles, California
10.2023 - Current
  • Manage customer product claims from start to finish, ensuring all cases are documented, tracked, and resolved efficiently and professionally.
  • Communicate with customers regularly, coordinate internally across departments, and uphold company standards for customer satisfaction.
  • Handle a high volume of incoming calls, direct inquiries to the appropriate departments, and maintain detailed records in the CRM system.
  • Coordinate product reorders, and oversee the shipment of replacement parts.
  • Provide accurate installation guidance and post-sale support under tight deadlines.
  • Schedule repair visits with contractors, and prepare detailed, accurate invoices.
  • Assist the sales team during peak periods by helping customers select suitable products for their homes.
  • Contribute to updates on product offerings and internal documentation to improve operational efficiency.
  • Demonstrate strong multitasking skills, accountability, and professionalism in a fast-paced, customer-focused environment.

Sales Associate

Populus Financial Group
Azusa, California
10.2022 - 10.2023
  • Opened and closed the store, following strict security protocols to ensure safety for customers and staff.
  • Validated and cashed checks, processed MoneyGram transactions, and managed bill payments with accuracy and compliance.
  • Input loan requests for customers, and provide detailed explanations of financial products.
  • Delivered exceptional customer service, handling high-pressure situations calmly and professionally.
  • Maintained cleanliness and organization of the office to enhance customer experience and employee productivity.
  • Conducted daily safe counts, and prepared deposit bags for bank pickup to safeguard company assets.
  • Generated detailed reports summarizing daily transactions and cash flow.

Merchandising Manager

Dollar Tree Stores
Monterey Park, California
11.2016 - 09.2022
  • As a Merchandising Manager, I was responsible for unloading weekly shipments of approximately 2,000 items, and efficiently stocking aisles with new merchandise.
  • Supervised part-time employees, providing direction to ensure efficient stocking and store organization.
  • Operated the store independently, multitasking between register duties, stocking, cleaning, and customer service.
  • Prepared weekly inventory paperwork, and maintained accurate records of stock received and displayed.
  • Delivered excellent customer service while ensuring store cleanliness and compliance with company standards.

Education

GED -

California State Board of Education
Los Angeles, CA
08-2025

Skills

  • Exceptional customer service and communication
  • Strong problem solving and critical thinking
  • Effective multitasking and time management
  • Attention to detail and accuracy
  • Team collaboration and leadership
  • Conflict resolution and de-escalation
  • Cash handling and financial transaction processing
  • Data entry and CRM system management
  • Inventory control and merchandising
  • Scheduling and coordination
  • Report writing and documentation
  • Adaptability and ability to work under pressure
  • Bilingual communication: English (expert), Spanish (intermediate)
  • Integrity, accountability, and professionalism

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Claims Manager

Teza Doors and Windows
10.2023 - Current

Sales Associate

Populus Financial Group
10.2022 - 10.2023

Merchandising Manager

Dollar Tree Stores
11.2016 - 09.2022

GED -

California State Board of Education

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