Evelyn Lu

• Completed over 6,870 patient medication therapy management reviews.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Educated patients about possible drug interactions and gave special administration instructions.
• Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
• Communicated issues and reactions to specific medications to intercept potential errors.
• Reviewed and evaluated medication profiles for non-formulary to identify generic alternatives.
• Evaluated drug therapy to drive appropriate medicine use.
• Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
• Provided education and support to reduce obesity, diabetes and heart disease.
• Reviewed medication profiles to confirm appropriate selection of drug, dose and check for interactions with other medications.

• Worked in all areas of inpatient pharmacy, including IV and chemotherapy administration, in a department of 57 serving the entire inpatient population of 420 on an annual budget of $11 million. Services covered included ICU, surgery, adolescent and adult psychiatry, stroke, and emergency chest pain. The department processed an average of 2,850 orders per day, with an average of 375 pharmacist interventions (such as order modifications, voids, and rejections).
• Identified, investigated, and corrected errors in computer system, improving patient safety.
• Collaborated and consulted with cross-functional healthcare team members to ensure seamless and accurate administration of medication and excellence in patient care.
• Stepped in to assist other team members during times of high volume or staff shortages.

• Quickly advanced from reviewing medications before dispensing to counseling patients on disease management, medication dosages, potential side effects, and drug interactions.
• Provided outpatient pharmaceutical services, consulting with physicians, nurses, and patients on medication dosages, side effects, drug interactions, medication equipment, and disease management. Department managed and average of 650 prescriptions per day.
• Reduced turnaround time from 90 minutes to less than 30 minutes. Achieved rate of verifying 41 prescriptions in an hour with no errors.
• Advocated for indigent patients by ensuring all relevant information was included in the Patient Medication Assistance database.
• Mentored students from the University of Tennessee Health Science Center.
• Trained pharmacy technicians on billing procedures.

• Promoted from floater pharmacist to staff pharmacist in less than four months for providing excellence in services and leadership to team.
• Prepared and dispensed medications. Communicated with insurance companies on billing and reimbursement issues. Consulted with physicians and counseled patients on medication dosages, drug interactions, medical equipment, disease management, and potential side effects of prescriptions and OTC medications.
• Met and exceeded annual influenza immunization goals for each year. Boosted patient satisfactions from 93% to 99% in collaboration with pharmacy team.
• Facilitated increase in sales to the highest level since the store opened.
• Utilized Walgreen's Medication Therapy Management (MTM) services, Late to Fill, and New to Therapy services to maximize patient adherence to medication protocols.

Prior experience includes Certified Pharmacy Intern, Baptist Memorial, Collierville, TN; and Certified Pharmacy Technician, Children's Health System, Birmingham, AL, and Medtown Pharmacy, Birmingham, AL.

Graduate rotations included Advanced Institutional I, Cardiology, Critical Care, Oncology Ambulatory Care, Pediatric Emergency Medicine, Adult Nutrition I, Neonatology, Adult Oncology, Adult Medicine, and Advanced Community I.