Evelyn Luviano

• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Contributed to agency success by consistently meeting or exceeding monthly sales targets.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Generated quotes and proposals for clients to match individual needs.
• Property and Casualty licenses acquired

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained clean and organized bar area.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

A rewarding opportunity to make a meaningful difference working alongside a nonprofit organization aiming to connect communities within the city of Milwaukee. Tasks often include helping with food drives, community clean-ups, mentoring youth, and collaborating with local organizations to enhance neighborhood resources.

• Used strong interpersonal communication skills to convey information to others.
• Represented organization positively and professionally while providing community with much-needed services.
• Tracked service activities and outcomes against outlined plans and goals.

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Worked with fellow sales team members to achieve group targets.
• Provided accurate information about products, prices and services.
• Resolved customer complaints in a professional manner while maintaining high levels of customer service.

• Cross trained in many areas of the warehouse to work vigorously and timely while delivering to customers in an orderly manner
• Efficiently utilized warehouse materials while handling equipment and consistently received and replenished on product to meet customer needs.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

• Trained and coached staff to allow for the excel of customer service throughout our store as well as attaining the store's target goal
• Prepared reports in a timely manner and planned strategically aiming to solve problems to make a better environment overall.
• Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
• Provided support in training new employees on all aspects of their job responsibilities.