Summary
Overview
Work History
Education
Skills
Timeline
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Ben Shafto

Salt Lake City , USA / Reading, England

Summary

Amenable Software Engineer gifted at translating basic client requirements into technical development plans. Communicates productively with both technical and non-technical personnel and clients. Friendly provider of deep programming knowledge and invaluable final products.

Overview

2
2
years of professional experience

Work History

Travel Agent

10.2021 - Current
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Travel Period

01.2020 - 09.2021
  • For the last 2 years I took time away from my career in IT to travel and see more of the world.
  • Once the pandemic arose I qualified as a ski and snowboard instructor and taught for the 2 winter seasons in New Zealand.

Technical Support Specialist

Ancoris
Bracknell, Hampshire
10.2019 - 01.2020
  • Assisted customers in identifying issues and explained solutions to restore service and functionality using a variety of Google products from mapping data to data analytics.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Resolving cases on my own in order to hit performance targets. Working with my team to ensure everyone had a balanced workload and customer satisfaction was sustained.

Google Suite Administration Specialization (Course

Microsoft Excel - Advanced Specialization (GoSkill

Proficient in Microsoft Office suite, Photoshop an

Education

Bachelor of Science - Computer Science And Programming

University of Plymouth
England
08.2018

Skills

  • UX Design Principles
  • Software Design
  • Troubleshooting and Testing
  • Application Design and Development
  • Data Analysis
  • Object-Oriented Programming (OOP)
  • Front-End Development
  • Performance Evaluation and Optimization
  • Software Development Standards
  • Programming Languages: Java, C#, Net, Python
  • Data Structures and Algorithms
  • Scrum Methodology

Timeline

Travel Agent

10.2021 - Current

Travel Period

01.2020 - 09.2021

Technical Support Specialist

Ancoris
10.2019 - 01.2020

Google Suite Administration Specialization (Course

Microsoft Excel - Advanced Specialization (GoSkill

Proficient in Microsoft Office suite, Photoshop an

Bachelor of Science - Computer Science And Programming

University of Plymouth

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Ben Shafto