Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
13
13
years of professional experience
Work History
Oral surgery and Maxillofacial Practice specialist
Weill Cornell Medical Center
01.2023 - Current
Assists with developing and implementing practice policies to improve operations and patient care activities
Develops and implements procedures to collect co-payments or prior patient balances from patients at the time of service
Oversees clinical administrative staff by coordinating schedules, work assignments, evaluations and training and development
Serves a subject matter expert in the use of the electronic medical record system
Assists providers and clinical staff in navigating records, troubleshooting issues, and improving efficiency
Performs the orientation and training of new employees in office policies and procedures
Manages administrative and clinical calendars for faculty.
Implemented quality improvement initiatives, leading to continuous enhancements in patient care and safety standards.
Mentored junior staff members, fostering professional growth and enhancing overall team performance.
Managed complex caseloads, ensuring timely coordination of care services and effective communication amongst providers.
Oral and maxillofacial department senior patient coordinator
01.2019 - 01.2023
Responsible for procurement activities related to goods, services, and/or equipment as needed
Responsible for disbursement/reimbursement activities as needed
Answer phones, create epic encounters
Surgery Cases (Schedule in Optime) Manage provider Schedule Follow up on surgery patients (Pre-op paperwork, Covid testing, etc.) Prior Authorization Dr
Behrman Chief of Oral Surgery department (office procedure and surgeries, Physician to physician discussion request) Reminder calls for upcoming office visits
Collect copayment, prepayments, self- pay! Manage Epic In-Basket Responsible of Master Calendar for the division
Breast center at Weill Cornell college
Weill Cornell Medical Center
01.2017 - 01.2019
Assisted in biopsies and drawing labs
Call insurance for approval studies Call facilities to obtain records prior to patients visit
Re-stock the rooms with the necessary equipment Send out specimens to the laboratories
Triaging patients
follow up with pathology reports
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Weill Cornell Medical Collage Department of Surgery Starr 8
01.2014 - 01.2017
Treated a complex and diverse patient population
Educated patients on how to treat their wounds at home
Obtained informed consents as needed
Check the weekly schedule and organized it by assigning technicians to work with the doctors
Help ordering supplies
Performed wound care, managed smooth and effective communication among physicians, patients, families, and staff
Assisted the Doctors in medical procedures including flexible Sigmoidoscopy, ablations of Veins, phlebotomies, perm catheter removals, biopsies, band adjustment, drainremovals, suture removals, and debridement of wounds as well as treatment instruction for the patients to take home
Draw labs as needed for regular follow up or surgery.
Division Of plastics and reconstructive Surgery of Columbia University
01.2012 - 01.2014
Performed small procedures in office under sterile field
Set up rooms for the procedure and clean for the next one
Get all the equipment ready for the day
Update patient information and medications
Make appointments, provide patients with after surgery care instructions
Process cultures and specimens to be sent out to Pathology
Applied compression dressings over the area where the procedure was done
Obtained authorization for surgeries in office and for Operating Room
Answer the phones and make appointments for the patients
Nipple reconstruction and areola tattooing
Muscle biopsy, shave, and excise lesion removal
Tissue expansion Mixed medications needed for the adequate procedure.
Education
Associate of Applied Science - Health Care Management
Berkeley College
New York, NY
04.2020
Skills
Front office Duties
Medication Administration / ECG
Patient Care & Safety
Referrals
Specimen Collection
Privacy / HIPAA Regulations
Patients History
Clinical Asepsis
Insurance Verification
Basic Lab Test
Stress Test
Electronic Medical Records
Bilingual Spanish and English
Wound care
Scheduling appointments and assisted in clinical procedures
Teamwork and Collaboration
Expert Communication
Problem-Solving
Time Management
Multitasking Abilities
Reliability
Critical Thinking
Awards
Nominated and winner of the Golden Apple Award 2021 for employee of the year for Exceptional Contributions to the Department.
References
REFERENCES FURNISHED UPON REQUEST
Timeline
Oral surgery and Maxillofacial Practice specialist
Weill Cornell Medical Center
01.2023 - Current
Oral and maxillofacial department senior patient coordinator
01.2019 - 01.2023
Breast center at Weill Cornell college
Weill Cornell Medical Center
01.2017 - 01.2019
Weill Cornell Medical Collage Department of Surgery Starr 8
01.2014 - 01.2017
Division Of plastics and reconstructive Surgery of Columbia University
01.2012 - 01.2014
Associate of Applied Science - Health Care Management
Registered Nurse, Step Down Unit at New York Presbyterian Weill Cornell Medical CenterRegistered Nurse, Step Down Unit at New York Presbyterian Weill Cornell Medical Center