Open To Work
Tammy Blake
Summary
Motivated healthcare administrator skilled in driving team performance and operational efficiency. Proven ability to foster effective relationships with physicians, staff, and patients while ensuring regulatory compliance and superior patient care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Practice Supervisor/Office Coordinator
HCA Heart Institute Northside
St Petersburg
06.2024 - 05.2026
- Establish and maintain effective working relationships with physicians, employees, patients, and the public.
- Manages, directs and coordinates medical office operations to provide cost effective outcomes and excellent customer service to patients.
- Directed and led staff to enhance team cohesion and operational efficiency.
- Supervised and supported new hires through onboarding, orientations, training, coaching plans, and disciplinary actions to ensure integration and compliance.
- Ensure compliance with health care regulations and maintain accurate medical records using -EClinicalWorks.
- Demonstrated knowledge of medical billing processes, insurance claims, and authorization procedures.
- Coordinate and distribute internal communications, announcements, and daily updates.
- Delegated tasks to team members to ensure efficient workflow and project completion.
- Address disciplinary action with concise and clear understanding and accurate documentation of events.
- Maintains and keeps track of office supplies and manages inventory.
- Assist with weekly Krono's/payroll.
- Coordinated weekly and monthly huddles and meetings to recognize staff contributions and address operational challenges.
Administrative Assistant/Financial Procedure Representative
Center for Digestive Health
Orlando
10.2020 - 04.2024
- Requested and validated account information for billing and claim submission, ensuring compliance and timely processing.
- Assisted with billing processes, collection efforts, and refund requests to ensure financial accuracy.
- Resolved billing or insurance questions during inquiries, improving customer satisfaction and reducing follow-up queries.
- Provided customers and external business partners with accurate account status information, enhancing transparency and trust.
- Provided accurate estimates for patient procedures to enhance scheduling efficiency.
Referral Services/Scheduling Coordinator
UF Health Cancer Center
Orlando
02.2019 - 09.2020
- Reviewed schedule daily and communicated changes to physicians, staff, and departments to ensure seamless operations.
- Communicates all problems associated with daily schedule operations to the Manager or designee.
- Participates in department and/or corporate process improvement activities serving as a resource on patient flow.
- Supports patient care quality through various administrative duties.
- Performs data input as required on computer terminals and collects all department statistics which are entered into access as our database.
- Entered patient charges accurately and timely.
- Organized department supplies and equipment to enhance operational efficiency.
- Maintained department records and files.
Front Office Assistant, Sr.
UF Health Cancer Center
Orlando
02.2014 - 02.2019
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
- Acted as a liaison to facilitate communication regarding office billing services and resolve inquiries.
- Managed various tasks, responded to telephone inquiries, recorded messages, and organized lab reports and medical records.
- Processed documents and organized spreadsheet data to enhance information retrieval.
- Maintained a clean, safe, and organized office environment to support daily operations.
Front Office Administrator/Supervisor
Alafaya Woods Medical Center
Oviedo
10.2003 - 04.2013
- Resolved member complaints through active listening and timely solutions, improving member satisfaction.
- Ensures customer satisfaction with all members.
- Implemented work schedules and staffing patterns while promoting teamwork and training personnel on center policies and procedures.
- Coordinated scheduling for supervision and staff meetings, enhancing communication and collaboration among team members.
- Ensures that referrals are being issued in a timely manner.
- Collects and submits monthly statistical reports to Upper Management for all center services and departments.
- Maintain updated documentation of licenses and in-services to comply with regulatory procedures.
- Executed additional responsibilities to support overall operations.
Education
A.S. - Medical Administration
Valencia College
Orlando, FL01-2020
A.S. - Office Administration
Valencia College
Orlando, FL01-2020
High School Diploma -
Oakridge High School
Orlando, FL01-1990
Skills
- Medical Office Management
- Practice administration
- Patient care coordination
- Healthcare operations
- Insurance Authorizations
- Front Office Duties
- Scheduling
- Regulatory compliance
- EClinicalWorks
- Staff management
- Staff oversight
- Performance management
- Time Management
- Verbal communications
- Problem-solving
- Leadership
- Verbal communications
- Performance management
Certification
BASC LIFE SUPPORT, 09/13/24, 09/26/26
References
Letters of recommendations available upon request.
Languages
English
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$24/hr - $1000/hrTimeline
Practice Supervisor/Office Coordinator
HCA Heart Institute Northside
06.2024 - 05.2026
Administrative Assistant/Financial Procedure Representative
Center for Digestive Health
10.2020 - 04.2024
Referral Services/Scheduling Coordinator
UF Health Cancer Center
02.2019 - 09.2020
Front Office Assistant, Sr.
UF Health Cancer Center
02.2014 - 02.2019
Front Office Administrator/Supervisor
Alafaya Woods Medical Center
10.2003 - 04.2013
A.S. - Medical Administration
Valencia College
A.S. - Office Administration
Valencia College
High School Diploma -
Oakridge High School