Jeanine Arthur
Summary
Surgical coordinator and practice manager with extensive experience in regulatory compliance, staff training, and patient advocacy. Demonstrated success in enhancing operational efficiency and developing effective workplace procedures—proven track record of ensuring adherence to industry standards while fostering strong relationships with patients and healthcare teams.
Overview
36
36
years of professional experience
Work History
Surgical Coordinator/Assistant to the Manager/Acting Practice Manager/CMA
Hackensack Meridian Medical Group OB/GYN
Manahawkin, NJ
07.2020 - Current
- Coordinated surgical processes by greeting and preparing patients with empathy, addressing questions in person and over the phone, and scheduling surgeries with OR and maternity to prevent conflicts. Managed CPT and ICD-10 coding, insurance verification, precertification, and referrals. Oversaw distribution of surgical packets and consents, scheduled pre-surgical procedures, and ensured medical and anesthesia clearances. Facilitated post-operative care coordination, completed and distributed disability forms, and maintained accurate filing of surgical packets. Served as liaison between doctors and patients throughout the surgical journey, managing schedules for physicians and patients around daily procedures.
- Acted as Practice Manager, overseeing billing, invoices, payroll, and scheduling for providers and employees. Established and implemented effective workplace procedures, ensuring compliance with industry standards and regulations. Hired, trained, and monitored administrative staff, organized patient records using EMR, and supervised daily operations, including debt collections and occupational health and safety. Managed inventory for medications and medical equipment, addressed patient complaints, coordinated staff meetings and performance reviews, and collaborated with physicians to enhance business strategies and patient services.
- Medical Assisting: Pre-exam interviews, update medical history, weight, BP, temperature recording, preparing room and patient for exam, assisting the physician with exam/procedures, instruments, cleaning and disinfecting exam rooms, autoclave instruments, set up and breakdown rooms, urine collection, pregnancy test, documentation, keeping logs and spore testing, Nexplanon (daily) and IUD approvals and ordering general patient care. In baskets and bins for results, script requests, patient advice, and callbacks.
- Assistant Managing Duties(daily): available for all questions and problems needed at the front desk and CMAs (patient issues, computer problems, mediation). Manage the office when the Practice Manager is out or in meetings, answering all questions or issues with staff, patients, and physicians. Complete work queues(billing and referrals), file one-links, if necessary, prepare the physician's weekly schedules, and update physician calendars with meetings, surgeries, and office hours. A monthly on-call calendar includes the physician's office, surgeries, and meetings. Billing issues and letters of medical necessity to insurance companies and labs. Coordinating the staff schedules per POS. Assistant to the Practice Manager and liaison between staff.
- Front Desk Duties (daily): Heavy phones, checking on-call providers with service, making/canceling/rescheduling appointments all day long, registration, check-in, check-out, collecting and closing out billing, scanning, routing results, messages to doctors, in basket messages, making specialist appointments (oncology, diabetic counseling), and records release.
Certified Dental Assistant/Billing/Front Desk/Implant Coordination
Ocean Family Dental
Stafford Township, NJ
11.2004 - 07.2020
- Assist the dentist with passing instruments, aspirating intra-oral fluids, suturing, and mixing materials. Cleaned, stocked, and prepared treatment rooms; set up required instruments and tools; educated patients on general dental hygiene and pre- and post-operative care. Taken, exposed, and developed dental X-rays and digital X-rays. Greeted and escorted patients to the operatory while updating H&P, obtained and recorded patients' blood pressure and pulse. Restored prepared teeth with permanent or placed temporary filling materials. Took dental impressions for diagnostic, opposing models, and study casts. Dentists administered topical anesthetics, desensitizing agents, and medications as prescribed. Assist in all procedures, including general and oral surgery and implant procedures. Medical waste distribution.
- Assisted dentists during procedures and maintained patient comfort.
- Sterilized instruments and ensured compliance with safety standards.
- Managed patient records and scheduled appointments efficiently.
- Billing/Front Desk: phones, appointments, filing, and billing (EOB accounts receivable) when needed. Collections.
Medical/Surgical Assistant/Office Manager/Surgical Coordinator
Ocean Surgical Associates
Manahawkin, NJ
03.1999 - 06.2003
- Bedside assistant in-office minor surgical procedures, injections, preparation, and breakdown of treatment rooms, suture removal, pre-, and post-operative education with patients, patient BP and Pulse, office scheduling, OR scheduling, billing, general office duties including filing and phones. Manage and schedule staff for three doctors. Office Manager of Dr. Holca at the same time (PCP in the same building).
- Managed patient positioning and comfort throughout surgical processes.
- Assisted surgeons during procedures, ensuring tools were prepared and sterile.
Administrative Assistant to the Supervisor of four Departments
Southern Regional School District
Manahawkin, NJ
08.1990 - 01.1999
- Assistant to the Department Head of transportation, grounds, and maintenance departments. Employee scheduling, bus scheduling, routing, purchase orders and billing, programming, and general office duties for four departments.
Education
Associate's Degree - Health Science
Ocean County College
Toms River, NJ12-2026
Certified Medical Assistant -
National Healthcare Associates
04-2023
Nursing program -
Ocean County College
Toms River, NJ05-2021
Dental Assisting/Radiology License -
Ocean County Vocational School
Toms River, NJ03-2005
Phlebotomist -
Ocean County College
Toms River, NJ04-2003
CMA/Coding -
Colorado Springs College
Colorado Springs, CO12-1998
Honors - College Prep
Southern Regional High School
Manahawkin, NJ06-1992
Skills
Surgical scheduling
- CPT coding
- EMR management
- Healthcare compliance
- Regulatory compliance
- Payment collection and authorizations
- Clinical support
- Postoperative follow-up
- Medical office management
- Staff training
- Data entry accuracy
- Supply chain management
- Strong communication skills
- Patient advocacy
Timeline
Surgical Coordinator/Assistant to the Manager/Acting Practice Manager/CMA
Hackensack Meridian Medical Group OB/GYN
07.2020 - Current
Certified Dental Assistant/Billing/Front Desk/Implant Coordination
Ocean Family Dental
11.2004 - 07.2020
Medical/Surgical Assistant/Office Manager/Surgical Coordinator
Ocean Surgical Associates
03.1999 - 06.2003
Administrative Assistant to the Supervisor of four Departments
Southern Regional School District
08.1990 - 01.1999
Associate's Degree - Health Science
Ocean County College
Certified Medical Assistant -
National Healthcare Associates
Nursing program -
Ocean County College
Dental Assisting/Radiology License -
Ocean County Vocational School
Phlebotomist -
Ocean County College
CMA/Coding -
Colorado Springs College
Honors - College Prep
Southern Regional High School