Victoria Rabon
Windsor,South Carolina
Summary
Results-oriented Office Manager with expertise in medical billing, referral management, and compliance tracking. Enhanced team performance through targeted training and coaching. Managed payroll and contract negotiations to drive operational efficiency and deliver exceptional customer service in fast-paced settings.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Office Manager/Practice Administrator
Eye Associates of Cayce
Cayce, SC
01.2022 - Current
- Managed daily office operations to ensure smooth workflow.
- Oversaw daily clinic operations to ensure efficient patient care.
- Trained and supervised administrative staff on office procedures.
- Developed and implemented office policies and procedures to enhance operational efficiency.
- Maintained compliance with healthcare regulations and policies effectively.
- Ensured compliance with applicable laws regarding employment practices.
- Oversaw office supplies inventory and procurement processes.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable.
- Assisted in financial record keeping and billing processes.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, and department activities.
- Supported owners by preparing reports and presentations to facilitate decision-making.
- Resolved customer inquiries in a timely and positive manner.
- Reviewed files/records to obtain information and respond to requests.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured timely and accurate payroll distribution for staff.
- Managed office budget.
Team Leader
Kristi's Fancy K-9s
Gilbert, SC
02.2017 - 11.2021
- Supervised daily operations of dog training sessions and grooming activities.
- Trained and supported team members to enhance motivation and align efforts with objectives.
- Coordinated training staff and client appointment schedules to improve operational flow.
- Trained team members on best practices for animal care and handling techniques.
- Responded to multi-line phone communications to assist customers and direct calls appropriately.
- Managed customer inquiries and resolved concerns regarding pet services promptly.
- Scheduled appointments for clients and staff to maximize time and resource efficiency.
Personal Assistant
Burr Law Firm
Lexington, SC
01.2016 - 01.2018
- Coordinated client communications and efficiently scheduled appointments to enhance client engagement.
- Managed daily schedules for attorneys and staff at a busy law firm.
- Organized travel arrangements, ensuring seamless logistics for attorneys and staff.
- Assisted in preparing case files and supported legal research to facilitate case preparation.
- Organized legal documents and maintained accurate filing systems.
- Collaborated with team members to ensure smooth office operations and workflow.
- Handled confidential information with discretion in a professional environment.
Education
General Studies -
Midlands Technical College
West Columbia, SCDiploma -
Lexington High School
Lexington, SCSkills
- Medical Office Management
- Medical Billing Expertise
- Referral and Prior Authorization Coordinator
- Payroll and budgeting
- Account Reconciliation
- Contract Negotiations
- Compliance Tracking
- Financial Record Keeping
- Human Resources Experience
- Stakeholder Engagement
- Training and Coaching
- Customer Service
Certification
Medical Billing and Coding (CPC), AAPC Online
Timeline
Office Manager/Practice Administrator
Eye Associates of Cayce
01.2022 - Current
Team Leader
Kristi's Fancy K-9s
02.2017 - 11.2021
Personal Assistant
Burr Law Firm
01.2016 - 01.2018
General Studies -
Midlands Technical College
Diploma -
Lexington High School